DFS Sales Team Lead

Auckland • New Zealand

Tuesday, February 25, 2025

DFS, a leader in the luxury travel retail sector, is part of the LVMH Group, the world’s largest luxury goods conglomerate. The company is renowned for its commitment to delivering exceptional service and exclusive products to discerning travelers globally. As an employer, DFS offers a dynamic and multicultural environment where innovation and excellence are at the forefront.

1. Act as the primary liaison between the Product Sales Manager, regional merchant team, product brands, and customers.
2. Supervise, mentor, and develop a cross-functional sales team to foster a luxury service environment.
3. Assist the Product Sales Manager in driving sales and increasing team productivity.
4. Collaborate with the Platinum Services team to enhance the customer experience.
5. Ensure team goals and objectives are aligned with customer experience and productivity targets.
6. Manage sales floor visibility and staffing for optimal coverage.
7. Coordinate with the Assistant General Manager on staff scheduling and coverage needs.
8. Encourage the team to meet or exceed sales and profitability targets.
9. Maintain high standards of product and brand knowledge within the team.
10. Ensure floor presentation meets or exceeds brand and DFS requirements.
11. Provide feedback on merchandise strategy development and execution.
12. Set and maintain appropriate presentation stock levels.

1. Degree or equivalent combination of education and experience.
2. 1-2 years of experience in luxury retail or service industry, with team leadership experience preferred.

1. Strong interpersonal skills with the ability to work effectively at various levels.
2. Outgoing and assertive personality with leadership and inspirational qualities.
3. Passion for the brands and products represented.
4. Excellent communication skills, both spoken and written.

1-2 years of experience in the luxury retail or service industry, with a preference for team leadership experience.

Degree or equivalent combination of education and experience.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

DFS fosters a vibrant and inclusive workplace culture that values diversity, innovation, and excellence. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to a collaborative and dynamic environment.