Coach Manager, Omni Operations & Inventory Systems

Coach is a New York–born global fashion house and a member of the Tapestry portfolio. The brand is known for its modern American aesthetic, craftsmanship and accessible luxury, and operates within Tapestry’s family of global brands that prize creativity, inclusion and operational rigor. As an employer, Coach emphasizes collaboration across design, retail and corporate functions and invests in scalable retail systems and talent development.

1. Own the ongoing management and continuous development of core inventory systems: MIMS (inventory management), PCS (shipment management/tracking), Datascan (physical inventory) and Nedap (RFID).
2. Define business requirements for system enhancements in partnership with Inventory Control, IT and cross‑functional stakeholders; ensure channel and country variations are addressed.
3. Lead testing, training, documentation, communication and procedural updates for all system changes and new implementations.
4. Manage pilot programs and coordinate rollout timelines for new technologies, partnering with vendors and internal business partners to secure alignment.
5. Act as project manager for New Store Openings (NSO), renovations, relocations and closings — coordinating corporate partners, Field Leadership and store teams; own timelines, communications and role clarity.
6. Review store floor plans with Architecture and Visual Merchandising to optimize POS/cash wrap placement, backroom layout and storage capacity for new projects.
7. Initiate systems setup for new sites with EIM, IT and HR, ensuring operational readiness prior to recruiting and training.
8. Manage LMS setup and updates for projects, collaborating with data owners and training teams.
9. Plan and execute physical inventory events biannually, coordinating Inventory Control, Allocation, Loss Prevention, Field Leadership and Datascan; manage timelines, training and process refinements.
10. Develop and maintain NSO process documentation, checklists and communication strategies; capture feedback and institute continuous improvement.
11. Leverage data and analytics to identify trends, surface opportunities and drive operational improvements; maintain a communication calendar for recurring activities and system updates.
12. Support on‑site execution of events such as the Store Manager Conference and contribute to Store Operations initiatives as needed; be available for urgent after‑hours issues on occasion.

1. Bachelor’s degree or equivalent combination of education and experience; minimum 4 years of relevant work experience.
2. Proven experience managing cross‑functional projects and leading or developing teams.
3. Advanced proficiency in MS Office and strong overall systems literacy.
4. Exceptional written and verbal communication and presentation skills.
5. Highly organized, proactive and able to prioritize multiple tasks with attention to detail and accuracy.
6. Demonstrated ability to build consensus, influence stakeholders and operate effectively in a fast‑paced, collaborative environment.
7. Strong problem‑solving skills, adaptability, intellectual curiosity and a continuous improvement mindset.
8. Customer‑oriented with superior follow‑through and service focus.

1. MIMS
2. PCS
3. Datascan
4. Nedap
5. EIM
6. LMS
7. MS Office
8. RFID

Minimum 4+ years of relevant experience in retail operations, inventory management or systems implementation. Experience leading cross‑functional projects and managing or developing a team is required.

Bachelor’s degree preferred; relevant combinations of education and experience will be considered.

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Coach operates within the Tapestry house of brands and combines a creative, design‑led ethos with an operational, results‑driven culture. The workplace values inclusivity, collaboration across functions and a willingness to experiment and learn rapidly while maintaining high standards of customer service and craftsmanship.