Church's Back of House Specialist
Church's, a distinguished brand under the Prada Group, is renowned for its rich heritage in luxury footwear. The Prada Group, established in 1913, encompasses iconic brands such as PRADA, Miu Miu, and Church's, operating in over 45 countries and employing a diverse workforce from more than 100 nationalities. The company values creativity and innovation, offering an environment that fosters professional growth and excellence.
- Coordinate with the HQ Operations Office to manage and supervise operational procedures, ensuring alignment and timely support.
- Implement efficient goods storage systems and ensure proper warehouse navigation.
- Ensure product care and protection according to company guidelines.
- Manage daily goods receipt and storage, optimizing timing for sales floor preparation.
- Prepare shop-to-shop and returns transfers in compliance with guidelines and timelines.
- Manage E-Commerce order flow to guarantee required service levels.
- Handle damaged and non-sellable products, including consignment and repair items.
- Ensure boutique operations are efficient, managing non-merchandise supplies.
- Organize packaging and stationery both physically and within IT systems.
- Collaborate with Local Facilities for maintenance and cleaning operations.
- Identify and report security and health & safety hazards, sharing with the Store Manager.
- Handle in-store IT issues, escalating as necessary.
- Supervise corporate mobile usage, ensuring proper operation of devices and apps.
- Monitor after-sales, pre-sales, and product return processes.
- Manage gift flow and display/window object systems.
- Oversee Prada Group staff clothing allowance cases.
- Ensure proper product protection and packaging for in-store and transfer purposes, including E-Commerce shipments.
- Adopt company guidelines in theft events, ensuring proper communication and documentation.
- Investigate system negatives promptly.
- Manage product flow and related documentation, recording movements in IT systems.
- Plan and manage physical and cycle inventories with the Store Manager, respecting company timelines.
- Support warehouse activities related to sales, ensuring security and cleanliness.
- Maintain provider relationships and update archives monthly.
- Comply with KPIs, guidelines, and procedures from Store Operations Manager, Store Manager, or Headquarters.
- Supervise payment procedures and support sales staff in problem resolution.
- Support administrative activities such as petty cash and deposits.
- Experience in stock management
- Experience in a luxury or premium retail environment
- Problem-solving abilities
- Curiosity and interest in retail
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
Candidates should have experience in stock management and a background in luxury or premium retail environments.
The role offers the opportunity to work within a prestigious brand under the Prada Group, providing a creative and international work environment with potential for professional growth.
Church's, as part of the Prada Group, fosters a culture of innovation and excellence. The company values the talent and passion of its employees, encouraging a collaborative and dynamic work environment that supports professional development.