Christian Dior Junior IT CRM Business Analyst

Christian Dior Couture, a prestigious fashion house, is renowned for its visionary designs and commitment to excellence. With a rich heritage and a community of over 8,500 talents across more than 40 countries, the company embodies creativity, passion, and innovation. Christian Dior Couture is dedicated to fostering a generous, disruptive, and ambitious environment where employees can grow in excellence, courage, and optimism.

1. Ensure the proper functioning of the CRM (Salesforce) for the entire customer service in France and internationally, considering functional requests from business teams or making necessary modifications.
2. Contribute to continuous improvement and analysis to enhance the functioning of ancillary applications such as appointment scheduling, customer satisfaction measurement tools, and communication channels (WhatsApp, WeChat, Apple Business Chat, etc.).
3. Oversee and coordinate activities and projects related to the evolution of the client domain.
4. Handle corrections and evolutions in an agile manner according to given priorities, in project or RUN mode.

1. Student in progress of completing a degree (bac +4 to bac +5) in a Business School, University, Engineering School, or a specialized school in CRM and Information Systems Management.
2. Good level of English to communicate with stakeholders in France and abroad.
3. Real ease with IT.

1. Good relational skills and strong writing ability.
2. Creativity, organization, rigor, and attention to the fashion and technology sectors.
3. Knowledge of Salesforce Service Cloud is a plus.
4. Proficiency in Excel and PowerPoint.
5. Rigor, autonomy, versatility, good interpersonal skills, dynamism, and prioritization skills.
6. Fluent in English.

Entry-level position.

Student in progress of completing a degree (bac +4 to bac +5) in a Business School, University, Engineering School, or a specialized school in CRM and Information Systems Management.

Christian Dior Couture encourages inclusion and diversity in all forms and has been committed since 2013 to promoting employment for people with disabilities and valuing all singularities.

The company is located in Paris, Ile-de-France, and promotes a hybrid working mode. It is known for its inclusive and diverse culture, encouraging creativity and innovation.