Christian Dior Junior IT CRM Business Analyst Intern

Paris • France

Thursday, January 2, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH group, a global leader in high-quality products. Renowned for its innovative designs and timeless elegance, the brand continues to inspire with its commitment to excellence and creativity. As an employer, Christian Dior Couture offers a dynamic and inclusive environment, fostering talent and encouraging professional growth across more than 40 countries.

1. Serve as the primary custodian of the CRM system (Salesforce) for the customer service department, addressing functional requests and implementing necessary modifications.
2. Contribute to continuous improvement initiatives and analysis to enhance the functionality of ancillary applications, including appointment scheduling, customer satisfaction measurement tools, and communication channels such as WhatsApp, WeChat, and Apple Business Chat.
3. Oversee and coordinate activities and projects related to the evolution of the customer domain.
4. Adapt to the prioritization of corrections and developments in both project and operational modes.

1. Currently pursuing a degree (Bac +4 to Bac +5) in Business School, University, Engineering School, or specialized in CRM and Information Systems Management.
2. Proficient in English for effective communication with stakeholders in France and internationally.
3. Demonstrated computer proficiency.

1. Strong relational and writing skills.
2. Creativity, organization, and attention to detail in fashion and technology.
3. Knowledge of Salesforce Service Cloud is advantageous.
4. Proficiency in Excel and PowerPoint.
5. Rigor, autonomy, versatility, good interpersonal skills, dynamism, and prioritization skills.
6. Fluent in English.

Entry-level position suitable for beginners.

Currently enrolled in a relevant degree program.

Christian Dior Couture is committed to promoting inclusion and diversity, actively supporting employment for individuals with disabilities and valuing all forms of uniqueness.

Christian Dior Couture embodies a culture of passion, creativity, and excellence. The workplace is characterized by a generous, disruptive, and ambitious environment where employees are encouraged to grow with courage and optimism. The brand values diversity and inclusivity, fostering a supportive community of over 8,500 talents worldwide.