Christian Dior CRM Clienteling Trainee

New York • USA

Monday, March 24, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, epitomizes the pinnacle of luxury fashion, renowned for its rich French heritage and innovative spirit. The Maison is celebrated for its commitment to excellence, creativity, and the nurturing of talent within a vibrant and inclusive environment. As part of LVMH, Christian Dior Couture shares a dedication to ethical practices, social responsibility, and environmental stewardship, offering employees a unique opportunity to engage in meaningful work that transcends traditional boundaries.

1. Collaborate closely with retail teams across the Americas to ensure seamless communication.
2. Gather and relay weekly updates and deadlines from the CRM team to retail communications.
3. Coordinate communications with Central CRM and local corporate partners as required.
4. Assist in the creation and dissemination of boutique training materials focused on clienteling practices.
5. Participate in regular CRM remote training sessions with boutiques.
6. Support the department in driving clienteling excellence across all boutiques.
7. Manage internal CRM software, providing teaching and troubleshooting support for boutiques.
8. Assist with boutique-level initiatives, including client capture programs and follow-up campaigns.
9. Conduct database troubleshooting, including clean-up projects and updating information.
10. Support CRM Analyst with data exports and updating internal files for weekly reporting.
11. Create weekly reports for planned business and client capture initiatives.
12. Oversee the internal process for new store openings.
13. Manage and update internal SharePoints.
14. Conduct research projects, including competitor analysis, as needed.

1. Availability for a full-time, 12-month program, Monday to Friday, 9 AM to 6 PM, with remote work on Fridays.
2. At least 6 months of prior experience in a relevant field.
3. Background in luxury retail is preferred.

1. Strong verbal and written communication skills.
2. Proficient in visual design.
3. Proactive follow-through practices.
4. Excellent time management and prioritization skills.
5. Strong organizational skills with attention to detail.
6. Proficient analytical capabilities and ability to learn new applications quickly.
7. Strong knowledge of Microsoft Office programs (Excel, PowerPoint, Outlook).
8. Familiarity with Adobe Creative Cloud programs (Photoshop, InDesign).
9. Knowledge of Salesforce is a plus.

At least 6 months of prior experience in a relevant field, preferably within luxury retail.

The position offers a salary of $20 per hour, with potential eligibility for the company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

The role includes participation in the company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

Christian Dior Couture fosters a culture of innovation, inclusivity, and excellence, where each employee is valued for their unique talents. The Maison is committed to creating a positive and authentic environment that encourages sustainable growth and success. Employees are encouraged to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.