Christian Dior CRM Clienteling Trainee

Christian Dior Couture, part of the LVMH Group, is renowned for its French heritage and vibrant culture, emphasizing unique Savoir-faire and Creativity. The company is committed to sustainable growth and success, fostering a positive, authentic, and generous environment. Christian Dior Couture values inclusivity and provides equal employment opportunities, focusing on ethics, social responsibility, and environmental protection.

1. Work closely with retail teams in the Americas.
2. Collect weekly updates and deadlines from the CRM team and relay to retail communications.
3. Coordinate communication with Central CRM and local corporate partners.
4. Assist with boutique training materials in clienteling practices.
5. Participate in regular CRM remote trainings with boutiques.
6. Support the department in driving clienteling excellence in all boutiques.
7. Manage internal CRM software and troubleshoot for boutiques.
8. Assist with boutique-level initiatives including client capture programs and follow-up campaigns.
9. Assist with database troubleshooting and updates.
10. Support CRM Analyst in exporting data and updating internal files for weekly reporting.
11. Create weekly reports for planned business and capture.
12. Manage new store opening internal processes.
13. Manage and update internal SharePoints.
14. Conduct research projects and competitor analysis.
15. Perform other tasks as assigned.

1. Full-time, 12-month program.
2. Must be available Monday to Friday, 9-6pm, with Friday work from home.
3. At least 6 months of prior experience.
4. Background in luxury retail is preferred.

1. Strong communication skills, both verbal and written.
2. Strong visual design skills.
3. Proactive follow-through practices.
4. Strong time management skills and prioritization.
5. Ability to work under specific timelines and in fast-paced environments.
6. Strong organizational skills and attention to accuracy.
7. Proficient analytical capabilities.
8. Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Outlook).
9. Strong knowledge of Adobe Creative Cloud programs (Photoshop, InDesign).
10. Knowledge in Salesforce is a plus.

At least 6 months of prior experience.

The appointed candidate will be offered a salary of $20 per hour.

Potential eligibility to participate in the company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

Christian Dior Couture fosters a positive, authentic, and generous environment, emphasizing inclusivity and community engagement. Located in New York, the company is part of the LVMH Group, which values shared ethics, social responsibility, and environmental protection.