Christian Dior CRM Clienteling Trainee

New York • USA

Monday, January 13, 2025

Christian Dior Couture, a prestigious entity within the LVMH Group, is renowned for its French heritage and vibrant culture, epitomizing unique savoir-faire and creativity. As a leader in the luxury fashion industry, the Maison is committed to sustainable growth and success, fostering a positive and authentic environment for talent development. Employees are encouraged to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

1. Coordinate communication with retail teams across the Americas and relay updates from the CRM team.
2. Assist in the creation and distribution of boutique training materials for clienteling practices.
3. Support regular CRM remote trainings and drive clienteling excellence in boutiques.
4. Manage internal CRM software, providing training and troubleshooting support.
5. Assist with boutique-level initiatives such as client capture programs and follow-up campaigns.
6. Conduct database management and troubleshooting, including data clean-up and updates.
7. Support CRM Analyst with data exportation and weekly reporting updates.
8. Create weekly business and capture reports, and manage new store opening processes.
9. Maintain and update internal SharePoints.
10. Conduct research projects and competitor analysis as needed.

1. At least 6 months of prior experience in a related field.
2. Background in luxury retail is preferred.

1. Strong verbal and written communication skills.
2. Proficiency in visual design and Adobe Creative Cloud programs.
3. Excellent time management and organizational skills.
4. Proficient in Microsoft Office programs.
5. Analytical capabilities with the ability to learn new applications quickly.
6. Proactive follow-through and prioritization skills.

A minimum of 6 months of prior experience in a related field, preferably within luxury retail.

$20 per hour, with potential eligibility for medical benefits, commuter benefits, and 401k plans with employer contributions.

Includes medical benefits, commuter benefits, and 401k plans with employer contributions.

Christian Dior Couture fosters a culture of excellence, passion, and innovation, underpinned by the values of determination, courage, and optimism. As part of the LVMH Group, the company emphasizes inclusivity, ethical practices, and social responsibility, creating a workplace where employees are valued and empowered to make a difference.