Christian Dior Client Development Specialist

Berlin • Germany

Tuesday, December 10, 2024

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes luxury and innovation. As part of the world's leading conglomerate in high-quality and luxury products, Dior offers a dynamic and international work environment. The brand is renowned for its French heritage and vibrant culture, fostering an atmosphere where creativity and savoir-faire are paramount. Employees are encouraged to pursue lifelong learning and development within a supportive and passionate community.

1. Train and support the team in monitoring clienteling performances and identifying opportunities.
2. Guide the team in organizing daily clienteling activities, including Dior connection planning.
3. Provide regular feedback and performance results to the Boutique Manager.
4. Ensure optimal use and quality of the boutique's database to enhance business operations.
5. Leverage all steps of client loyalty programs, including welcome programs and client development paths.
6. Monitor outcomes and share weekly CRM KPI reports with the team.
7. Coordinate in-store animations with the European marketing team, preparing necessary tools and elements.
8. Manage client treatments, identifying profiles for main events, and ensuring budget adherence.
9. Share feedback with the regional marketing manager on clienteling operations and strategies.
10. Propose local client treatments for top clients, prioritizing local clientele within budget constraints.

1. Minimum of 2 years of experience in retail or hospitality environments.
2. Strong business acumen with a passion for creativity and fashion.
3. Excellent communication skills, empathy, and an agile mindset.
4. Ability to build lasting relationships through effective communication.
5. Proficiency in German and English; additional languages are a plus.

1. Outstanding customer service skills across various communication channels.
2. Prioritization and time management in a fast-paced environment.
3. Ability to develop and maintain strong client relationships.
4. Proactive approach to client treatment and engagement.

A minimum of 2 years of experience in retail or hospitality environments is required.

Employees enjoy a generous holiday entitlement of 6 weeks per year, a monthly lunch benefit of €100 net, and public transportation support of €100 net per month. Additional benefits include an extra day off on birthdays, access to corporate benefits, special employee conditions post-probation, a pension scheme exclusive to Dior, and a referral program bonus. The company fosters a family atmosphere with flat hierarchies and offers opportunities for further training and career advancement within the LVMH Group.

Christian Dior Couture is committed to creating a positive, authentic, and generous environment where excellence is delivered with passion, determination, courage, and optimism. The company values sustainable growth and success, shaping the future of its talents in a nurturing and empowering setting. The workplace culture emphasizes collaboration, creativity, and a commitment to the Maison's values.