Christian Dior Client Development Project Manager — Customer Communications

Parfums Christian Dior is the fragrance and beauty arm of a leading luxury group (LVMH). The Maison combines couture heritage, creative audacity and scientific innovation to produce perfumes, makeup and skincare that define luxury beauty globally. As an employer, the brand emphasises excellence, creativity, international collaboration and a high-touch client culture.

1. Design and deploy the omnichannel communications plan (email, MMS and other digital channels) to support international product marketing and commercial events.
2. Define campaign animation plans, content guidelines and targeting for each communication; coordinate internal teams to ensure brand and message consistency across markets.
3. Support local markets in implementing communication strategies and adapting creative/operational assets for local needs (including China localisations).
4. Lead development of print reward assets and editorial properties (Dior Beauty Magazine); define editorial content and coordinate with marketing teams and external agencies.
5. Coordinate contributions to Dior Magazine by defining beauty editorial content and ensuring editorial alignment with Maison image.
6. Manage WeChat CRM for the China platform: curate CRM posts, implement tactical activations for key annual moments and liaise with local teams.
7. Maximise use of in-house AI algorithms and predictive segmentations to personalise communications and optimise campaign performance.
8. Define and run data-driven test & learn strategies (A/B tests), analyse customer behaviour and campaign KPIs, and recommend continuous improvement actions.
9. Oversee or liaise with external agencies and internal stakeholders to deliver campaigns on time and on brand; line-manage and mentor junior resources (two interns).

1. Master's degree from a business school or equivalent higher education.
2. Minimum three years' professional experience in CRM, digital marketing or customer communications, ideally in luxury, retail or consumer goods.
3. Strong organisation, analytical rigour and autonomy with a proven ability to manage multiple projects concurrently.
4. Excellent interpersonal skills; collaborative team player comfortable working with international and cross-functional teams.
5. Customer-centric mindset with sensitivity to brand DNA and luxury positioning.
6. Fluency in French and English (spoken and written).
7. Proficient in Excel and PowerPoint; experience with CRM platforms and email marketing tools.

1. CRM
2. Excel
3. PowerPoint
4. WeChat
5. WeChat CRM
6. Email marketing
7. MMS
8. AI algorithms
9. A/B testing
10. Editorial content development

Minimum 3 years' experience in CRM, digital marketing or customer communications, preferably within luxury or retail, with demonstrated project ownership and cross‑functional coordination.

Master's degree (business school or equivalent)

The Maison fosters a culture of creative excellence and meticulous craft, blending couture heritage with modern innovation. It values international collaboration, inclusion and a client‑centric approach, offering a high‑standards environment where creativity and performance are equally prized.