Christian Dior Client Development Manager

Hamburg • Germany

Monday, January 6, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, epitomizes luxury and elegance in the fashion industry. As part of the world's leading conglomerate in high-quality luxury goods, Dior offers employees the opportunity to immerse themselves in a prestigious environment that values passion, innovation, and excellence. The LVMH Group is renowned for its commitment to professional growth and development, providing a dynamic platform for career advancement within its extensive network of iconic brands.

1. Coordinate all in-store animations with the European marketing team and propose new animation ideas tailored to the local needs of the boutique.
2. Monitor action results and share weekly reports on CRM KPIs with the team.
3. Ensure optimal usage and quality of the database to enhance boutique business, maintaining accurate contact information.
4. Ensure the team is well-informed of the client development strategy and boutique clienteling objectives for the year.
5. Guide the team in organizing their clienteling activities on a daily basis.
6. Coach, train, and support the team in monitoring clienteling performance and identifying clienteling opportunities.
7. Serve as the key contact for the Boutique Manager, providing regular feedback and performance results, and maintain regular communication with the regional marketing manager.

1. Minimum of 5 years of retail experience, with at least 2 years in a management role within a luxury product setting or hospitality.

1. Ability to identify and meet customer needs to exceed expectations.
2. Strong interpersonal, communication, organizational, and management skills in a fast-paced environment.
3. Initiative and commercial creativity with a keen fashion sense.
4. Good knowledge of the luxury industry.
5. Fluency in German and English; proficiency in an additional language is advantageous.

A minimum of 5 years of retail experience is required, preferably with at least 2 years in a management role within a luxury product setting or hospitality.

The position offers a comprehensive benefits package including 6 weeks of holiday entitlement per year, a monthly lunch benefit of €100 net, public transportation support of €100 net per month, an additional day off on one's birthday, access to corporate benefits, special employee conditions post-probation, an exclusive pension scheme for Dior employees, a referral program bonus, and opportunities for further training and development within the LVMH Group.

Christian Dior Couture fosters a family-like atmosphere with flat hierarchies, encouraging a collaborative and supportive work environment. The company values passion and enthusiasm, offering employees the chance to be part of a prestigious legacy while promoting lifelong learning and career advancement within the LVMH Group.