Christian Dior Client Development Manager – CRM

Paris • France

Monday, December 9, 2024

Christian Dior Couture, a prestigious entity within the LVMH conglomerate, epitomizes luxury and innovation in the fashion industry. As a part of LVMH, the brand offers unparalleled opportunities for career growth and professional development in a dynamic and prestigious environment.

1. Conduct CRM analysis and reporting of KPIs, segmented by universe and sales associates on a daily, weekly, and monthly basis.
2. Monitor one-to-one outreach, retention, segmentation, recruitment, and local initiatives.
3. Analyze clienteling performance of sales associates and report findings to retail management.
4. Manage the client database, ensuring data quality and integrity.
5. Develop and implement action plans aligned with the 30 Montaigne strategy to address business needs.
6. Activate recruitment and loyalty initiatives, and oversee central programs.
7. Identify client profiles, define criteria for retail events, and manage client treatments and gifts.
8. Lead and animate the CRM Referents community.
9. Facilitate CRM training for new employees and provide spot coaching to enhance clienteling mindset.
10. Create local CRM campaigns and manage targeting.
11. Develop and oversee newsletters for the 30 Montaigne client database.
12. Create internal communication tools.
13. Order and manage client gifts for local activations or events, including targeting.

1. Significant initial experience in retail or client management with a strong understanding of performance and loyalty challenges.

1. Proficiency in data analysis and KPI tracking to guide strategic actions.
2. Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.
3. Excellent communication skills with the ability to lead training sessions and foster a strong client-centric culture.
4. Proactive and pragmatic with the ability to propose business-appropriate solutions.
5. Mastery of CRM tools, data analysis, and digital communication.

Minimum of 5 years of relevant experience.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Christian Dior Couture fosters a collaborative and innovative workplace culture, emphasizing a strong client-centric approach and a commitment to excellence. Employees are encouraged to take initiative and contribute to the brand's legacy of luxury and creativity.