Christian Dior

Client Development Manager - CRM

Christian Dior Couture is a leading luxury fashion house known for its high-end fashion and accessories. The company is renowned for its commitment to excellence, creativity, and innovation in the fashion industry.

1. Analyze and report CRM KPIs by category and salesperson on a daily, weekly, and monthly basis.
2. Monitor OTOs, retention, segmentation, recruitment, and local performance.
3. Analyze clienteling performance of sales associates and report to retail management.
4. Manage the client database, ensuring data quality.
5. Implement action plans aligned with the 30 Montaigne strategy to meet business needs.
6. Activate recruitment and loyalty initiatives, and follow up on programs implemented by the Central team.
7. Identify client profiles and define criteria for retail events, client treatments, and gifts.
8. Animate the CRM Referents community.
9. Conduct CRM training for new joiners and provide spot coaching to develop clienteling mindset.
10. Create local CRM campaigns and manage targeting.
11. Create and follow up on 30 Montaigne newsletters for the client database.
12. Create internal communication tools.
13. Order and track client gifts for local activations or events.

1. Significant initial experience in retail or client management with a good understanding of performance and loyalty challenges.

1. Analytical skills with comfort in handling numerical data and KPI tracking.
2. Organized and detail-oriented with the ability to manage multiple projects simultaneously.
3. Excellent communication and leadership skills, capable of conducting training and fostering a strong client culture.
4. Proactive and pragmatic with the ability to propose solutions tailored to business needs.
5. Proficiency in CRM tools, data analysis, and digital communication.

Minimum 5 years of experience required.

A collaborative spirit and field presence are essential for success in this role.

Located in Paris, the role is based on-site in a dynamic and prestigious environment, fostering a strong culture of client focus and teamwork.