Christian Dior Chief of Staff, Southern Europe

Christian Dior Couture is an iconic French luxury fashion house renowned for haute couture, ready-to-wear, leather goods and accessories. As part of the LVMH group, the maison combines rigorous craftsmanship and creative direction with an international retail footprint and a fast-paced, client-focused commercial organisation.

1. Act as principal operational partner to the Southern Europe General Manager, building trust with Head Office and boutique teams.
2. Coordinate and drive transversal, pan‑regional projects across Retail, Marketing, Operations, Training, VM, Finance and HR.
3. Support commercial development initiatives and prepare materials for Business Reviews and executive presentations.
4. Monitor and follow up regional NPS and CX programmes to improve client satisfaction and conversion metrics.
5. Issue, analyse and present monthly performance reports (try‑on rates, traffic KPIs, recruitment, cross‑selling) and deliver peer benchmarking and competitor analysis with clear recommendations.
6. Organise periodic store performance reviews and liaise with Operations and HR to align staffing with customer traffic and conversion objectives.
7. Support operational retail activities including boutique openings and pop‑ups, ensuring alignment with brand standards.
8. Drive continuous improvement initiatives, propose actionable plans and ensure follow‑through across stakeholders.

1. Master’s degree or equivalent in business, management or a related field.
2. Minimum 10 years’ professional experience in retail performance, retail operations or project coordination, preferably within luxury fashion.
3. Fluency in Italian and English (spoken and written).
4. Excellent command of the MS Office package.
5. Strong interpersonal skills, organisational agility and proven stakeholder management.
6. Autonomous, initiative‑driven, solution‑oriented and comfortable in a high‑pace environment.

1. MS Office
2. NPS
3. CX
4. Project coordination
5. Retail KPIs analysis
6. Stakeholder management
7. Business reporting and presentations
8. Store operations (openings and pop‑ups)
9. Benchmarking and competitor analysis

At least 10 years of progressively responsible experience in retail performance, retail operations or project coordination, preferably within luxury fashion or premium retail environments.

Master’s degree or equivalent in business, management or a related discipline.

Christian Dior Couture fosters a culture that marries meticulous craftsmanship with bold creativity, demanding high standards and commercial acumen. As part of LVMH, the environment is international, collaborative and fast‑paced, with strong emphasis on client service and cross‑functional partnership.