Christian Dior Boutique Manager

Zurich • Switzerland

Tuesday, December 23, 2025

Christian Dior Couture, a prestigious brand within the LVMH Group, epitomizes luxury and elegance. As part of the world's leading conglomerate in high-quality and luxury products, Dior offers unparalleled opportunities for professional growth and development in an international setting. The brand is renowned for its commitment to excellence and innovation, providing a dynamic environment for passionate individuals.

1. Implement a development plan for succession and retention of key talents.
2. Recruit, train, coach, and motivate a high-performing team to deliver exceptional customer service.
3. Foster a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior.
4. Promote the development of team members' sales and management skills.
5. Conduct annual evaluations of the entire team based on a variety of criteria.
6. Drive business activity using KPIs to reach boutique targets.
7. Develop strategies to support efficiency and productivity.
8. Monitor sales reports and merchandise needs to ensure proper stock levels and oversee execution of window displays.
9. Collaborate with Retail Director and Head Office departments on sales, events, trunk-shows, and team management.
10. Provide regular reports and analysis to increase business initiatives.
11. Ensure the boutique gains new client acquisitions while elevating the loyal customer base.
12. Develop and maintain a qualitative customer network, act as a brand ambassador, coordinate in-store events, and participate in local events.
13. Analyze and optimize customer management and CRM.
14. Ensure compliance with established company policies, procedures, and inventories.
15. Control back-office organization and optimize stock levels.
16. Ensure the boutique floor is always covered to welcome clients.

1. 10+ years of experience in luxury retail or a comparable field in a management position.
2. Qualitative and in-depth understanding of local current and potential customers.
3. Experience working with financial reports and budgets, as well as KPIs and developing action plans based on them.
4. Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
5. Excellent communication skills, strong service consciousness, and a passion for delivering exceptional customer service.
6. A deep understanding and appreciation for the luxury fashion industry, as well as the retail environment, commercial mindset, and business-driven thinking.
7. Fluent in German and English; proficiency in another language is a plus.

1. Leadership and team management
2. Customer relationship management
3. Sales and business development
4. Financial acumen
5. Communication and interpersonal skills
6. Problem-solving and strategic thinking

A minimum of 10 years in luxury retail or a comparable field in a management position is required.

The position offers a lunch benefit of CHF180 net per month, access to corporate benefits, an additional day off on birthdays, special employee conditions after successful probation, an exclusive pension scheme for Dior, a referral program bonus, and opportunities for further training and development within the LVMH Group.

Christian Dior Couture fosters a culture of passion, innovation, and excellence. As part of the LVMH Group, the brand offers an international environment where employees are encouraged to pursue lifelong learning and development. The workplace is characterized by its collaborative spirit and commitment to upholding the values of luxury and exclusivity.