Christian Dior Boutique Manager

Christian Dior Couture, a prestigious name in the luxury fashion industry, is a part of the LVMH Group, a global leader in high-quality and luxury products. The brand offers a unique opportunity to work in an international environment with passionate individuals, providing remarkable development opportunities and fostering a culture of lifelong learning.

1. Implement a development plan for succession and retention of key talents.
2. Recruit, train, coach, and motivate a high-performing team to deliver exceptional customer service.
3. Foster a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior.
4. Promote the development of the team's sales and management skills.
5. Conduct annual evaluations of the entire team based on various criteria.
6. Drive activity using KPIs to reach boutique targets.
7. Develop strategies to support efficiency and productivity.
8. Monitor sales reports and merchandise needs to ensure proper stock levels and oversee window display execution.
9. Collaborate closely with the Retail Director and Head Office departments on sales, events, and team management.
10. Provide regular reports and analysis to take initiatives to increase business.
11. Ensure the boutique is constantly gaining new clients while elevating the loyal customer base.
12. Develop and maintain a qualitative customer network, coordinate in-store events, and participate in local events.
13. Analyze and optimize customer management and CRM.
14. Ensure compliance with established company policies, procedures, and inventories.
15. Control back-office organization and optimize stock levels.
16. Ensure the boutique floor is always covered to make clients feel welcomed.

1. 10+ years of experience in luxury retail or a comparable field in a management position.
2. Qualitative and in-depth understanding of local current and potential customers.
3. Experience working with financial reports and budgets, as well as KPIs and developing action plans based on them.
4. Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
5. Excellent communication skills, strong service consciousness, and a passion for delivering exceptional customer service.
6. A deep understanding and appreciation for the luxury fashion industry as well as the retail environment, commercial mindset, and business-driven thinking.
7. Fluent in German and English; another language is a plus.

1. Leadership and team management
2. Customer service excellence
3. Financial acumen and KPI analysis
4. Strategic planning and business development
5. Communication and interpersonal skills
6. Understanding of luxury fashion retail

A minimum of 10 years in luxury retail or a comparable field in a management position is required.

The position offers a lunch benefit of CHF180 net per month, access to corporate benefits, an additional day off on birthdays, special employee conditions after successful probation, a pension scheme exclusive to Dior, a referral program bonus, and opportunities for further training and development. Career opportunities within the LVMH Group are also available.

Christian Dior Couture fosters a culture of passion and excellence, inviting employees to be part of a heritage that values luxury and family. The work environment is international and collaborative, with a focus on personal and professional growth through lifelong learning.