Christian Dior After-Sales Service Technician

Paris • France

Tuesday, January 21, 2025

Christian Dior Couture, a distinguished entity within the LVMH conglomerate, epitomizes the pinnacle of luxury fashion and craftsmanship. Since its inception in 1947, the brand has been synonymous with innovation and elegance, continually setting the standard in haute couture. As an employer, Christian Dior Couture is committed to fostering a diverse and inclusive workplace, celebrating individuality and encouraging the unique talents of its global workforce of over 7,500 individuals across more than 40 countries.

1. Conduct certification audits of repair workshops.
2. Establish and update specific technical processes with repair workshops.
3. Ensure continuous training for repair teams on new procedures and technologies.
4. Identify and manage relationships with spare parts suppliers to ensure quality and availability of components.
5. Analyze customer feedback and implement corrective actions to enhance customer satisfaction.
6. Develop tracking and reporting tools to measure after-sales service performance.
7. Collaborate with design and production teams to anticipate and resolve technical issues.
8. Create standards for conducting certification audits of repair workshops.
9. Implement the spare parts supply chain (process and system).
10. Participate in the continuous improvement of the after-sales management system (Dior Cares).

1. Degree from an engineering school or jewelry training (CAP/BMA/DMA).
2. Minimum 5 years of experience in the jewelry industry with a strong understanding of repair and after-sales service processes.

1. Excellent interpersonal and communication skills for teamwork and adaptability.
2. Reliability, adaptability, and a desire to contribute beyond direct responsibilities.
3. Data analysis and problem-solving skills.
4. Proactive and capable of driving change.
5. Ability to manage multiple projects simultaneously and meet deadlines.
6. Proficiency in computer tools (PPT, Word, Excel).
7. Fluency in English, both spoken and written, in a professional context.
8. Curiosity and a passion for innovation.
9. Knowledge of production standards and regulations in the jewelry sector.

A minimum of 5 years of experience in the jewelry industry, with a comprehensive understanding of repair and after-sales service processes.

Degree from an engineering school or jewelry training (CAP/BMA/DMA).

Christian Dior Couture offers a dynamic work environment that encourages personal and professional growth, with opportunities to engage in transformative projects and contribute to the evolution of the after-sales function within the Business Unit.

Christian Dior Couture is a bastion of creativity and excellence, where passion and innovation are at the forefront. The company is dedicated to nurturing a culture of inclusivity and diversity, valuing the unique contributions of each employee and fostering an environment where talent can flourish.