Christian Dior After-Sales Service Manager

Blois • France

Friday, April 18, 2025

Christian Dior Couture, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Christian Dior Couture fosters a diverse and inclusive workplace, actively supporting the employment of individuals with disabilities since 2013.

1. Optimize the processing time for after-sales service requests.
2. Enhance communication with boutiques regarding the status of service requests.
3. Ensure the repair center is well-informed to maintain high-quality repairs.
4. Analyze boutique requests and conduct additional examinations of items.
5. Consult workshops for technical advice on repairs when necessary.
6. Manage service requests, including proposal of estimates, ordering parts, and preparing intervention sheets for the workshop.
7. Monitor service requests, including responses to estimates, receipt of parts, dispatch of items for repair, and follow-up on returns.
8. Provide backup for team members during absences.
9. Report anomalies in service request management to superiors.
10. Alert on potential customer dissatisfaction risks.
11. Inform the Quality Service of new types of damages observed.
12. Communicate with boutiques and Customer Service on the progress of requests.
13. Guide boutiques in implementing best practices and using Dior Care.
14. Inform boutiques about after-sales policies and procedures.
15. Communicate with retail quality service, spare parts, and shipping on any anomalies in the after-sales process.
16. Oversee special operations such as personalization.
17. Participate in external quality operations conducted in boutiques.
18. Manage and receive supply orders for the service.
19. Dispatch technical supplies to other workshops globally.

1. Bachelor's degree or equivalent in management, logistics, or technical field.
2. Minimum of 1 year experience in after-sales service management within the luxury sector.

1. Strong technical knowledge in leather goods and footwear.
2. Proficiency in MS Office Suite.
3. Excellent customer service orientation.
4. High reactivity and dynamism.
5. Ability to work collaboratively in a team.
6. Strong oral and written communication skills.
7. Diplomacy and discretion.
8. Rigorous organizational skills.
9. Fluency in spoken and written English (minimum B2 level).

A minimum of 5 years of experience is required.

Bachelor's degree or equivalent in management, logistics, or technical field.

Christian Dior Couture offers a supportive environment that encourages diversity and inclusion, providing opportunities for career advancement and personal growth.

Christian Dior Couture prides itself on a culture of elegance, creativity, and excellence. The company is dedicated to fostering an inclusive environment that values diversity in all its forms, ensuring a dynamic and supportive workplace.