Chloé Sales Associate

London UK

Friday, February 7, 2025

Chloé, a distinguished name in the world of luxury fashion, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Chloé offers a dynamic environment where creativity and innovation are at the forefront, fostering a culture that values diversity, empathy, and integrity. The brand is committed to empowering its employees, encouraging them to embrace their individuality while contributing to the maison's legacy of elegance and sophistication.

1. Serve as a brand ambassador, welcoming clients into the Chloé family and providing exceptional customer service.
2. Develop and maintain long-term client relationships, focusing on client retention and satisfaction.
3. Engage in personalized outreach campaigns and utilize clienteling tools to achieve CRM targets.
4. Capture and manage client data, ensuring accurate and comprehensive records.
5. Leverage omnichannel services to enhance sales and meet individual and store KPIs.
6. Participate in training sessions and commercial activities to improve sales performance.
7. Maintain a pristine store environment and support operational excellence.
8. Inform management of any necessary structural repairs to uphold a luxurious store setting.
9. Adhere to Richemont policies and standards, ensuring compliance in all operations.

1. Proven experience in luxury retail sales or a similar customer-focused role.
2. Strong understanding of CRM systems and clienteling strategies.
3. Familiarity with omnichannel retail environments.

1. Exceptional interpersonal and communication skills.
2. Ability to build and maintain client relationships.
3. Proficiency in using CRM and sales tools.
4. Strong organizational and multitasking abilities.

A minimum of 2 years of experience in luxury retail or a related field is required.

A degree in Fashion, Business, or a related field is preferred.

Competitive benefits package including opportunities for professional development and growth within the Richemont Group.

Chloé fosters a workplace culture that celebrates diversity and individuality, encouraging employees to express their unique talents and perspectives. The brand values empathy, curiosity, and integrity, creating an environment where collaboration and innovation thrive. Employees are empowered to take initiative and contribute to the maison's ongoing success.