Chloé Retail Director

Shanghai • China

Thursday, February 27, 2025

Chloé, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its commitment to elegance, femininity, and modernity, offering a unique blend of creativity and craftsmanship. As an employer, Chloé fosters a dynamic and inclusive work environment, encouraging innovation and excellence among its employees.

1. Lead retail boutiques with strategic initiatives to achieve sales, productivity, and profitability targets.
2. Monitor daily boutique performances, analyze product sales results, and provide qualitative feedback.
3. Conduct monthly follow-ups on P&L performances, including analysis and action planning.
4. Manage salary packages, including salaries, incentives, and commissions for sales staff.
5. Support store planning and ensure smooth opening of new boutiques, including supervising product orders, visual merchandising, and staff recruitment and training.
6. Ensure retail operations adhere to brand and group operation guidelines and policies, achieving operational excellence.
7. Build and maintain relationships with local landlords to enhance visibility and sales.
8. Collaborate with the Marketing & Communication department to deliver a high standard of client experience and develop CRM strategies.
9. Provide product design and assortment feedback to the Merchandising team and ensure visual merchandising guidelines are maintained.
10. Work closely with other business partners to ensure smooth daily retail operations.
11. Conduct boutique mystery shopping surveys and develop action plans.
12. Oversee recruitment, movement, and development of boutique staff, creating talent career development plans.
13. Achieve service quality and customer quality targets through strategic planning and regular tracking.
14. Propose and conduct strategies and action plans for increasing traffic through cross-marketing and partnerships.

1. Bachelor’s degree or higher in a relevant field.
2. More than 10 years of related management experience in international luxury or designer fashion brands.
3. Strong sense of data management skills and sales orientation.
4. Strong interpersonal and management skills.
5. Ability to work successfully as part of a cross-functional team, demonstrating a leadership style based on respect and trust.

1. Strong verbal and written communication skills in Chinese and English.
2. Proficiency in data analysis and management.
3. Sales and result-oriented mindset.
4. Excellent interpersonal and management skills.
5. Flexibility in working hours and ability to travel frequently.

More than 10 years of management experience in international luxury or designer fashion brands.

Bachelor’s degree or higher.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Chloé promotes a culture of creativity, innovation, and inclusivity. The brand values respect, trust, and collaboration, creating an environment where employees can thrive and contribute to the brand's legacy of elegance and modernity.