Cheval Blanc Spa Receptionist

Paris • France

Wednesday, May 21, 2025

Cheval Blanc, under the prestigious LVMH group, is renowned for offering a unique, personalized, and modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its exquisite presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is dedicated to nurturing talent and providing opportunities for personal and professional growth within a stimulating and supportive environment.

1. Manage guest reservations via phone, online, and in-person at the spa.
2. Welcome, guide, and assist guests within the spa facilities.
3. Provide expert advice to ensure guest satisfaction and drive sales of additional products and services.
4. Handle billing in accordance with hotel procedures.
5. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
6. Anticipate guest needs and respond promptly to ensure optimal satisfaction.
7. Update guest profiles and records accurately.
8. Prepare workspaces, including linens, skincare products, and refreshments.
9. Maintain equipment and actively participate in cleaning tasks, especially in treatment rooms.
10. Assist in stock management and inventory.
11. Promote hotel and Cheval Blanc services and products.
12. Adhere to hygiene and safety regulations.
13. Ensure effective communication of guest-related information to the team.
14. Report any unusual situations regarding safety or potential accidents to management.

1. CAP, BEP, or BTS in Aesthetics or Hospitality.
2. Knowledge of HACCP hygiene standards.
3. Familiarity with luxury hospitality environments.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and professional demeanor.
3. Customer service and hospitality acumen.
4. Attention to detail, organization, and precision.
5. Flexibility, availability, and responsiveness.
6. Ability to anticipate needs, propose solutions, and take initiative.
7. Team-oriented mindset.

A minimum of 3 years of experience in reception or the spa industry is required.

CAP, BEP, or BTS in Aesthetics or Hospitality.

The position offers a stimulating work environment, a 13th-month salary after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc Paris fosters a culture of excellence, where the potential of each individual is recognized and nurtured. The Maison is committed to creating an environment where talents can flourish, offering a supportive and dynamic atmosphere that encourages personal and professional growth. The company values diversity and inclusivity, ensuring that all talents are acknowledged and celebrated.