Cheval Blanc Spa Receptionist

Paris • France

Monday, March 24, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury hospitality, offering a bespoke and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. The brand is renowned for its commitment to excellence and innovation, providing an environment where employees are encouraged to excel and surprise with their talents.

1. Manage guest reservations via telephone, internet, and in-person at the spa.
2. Welcome, guide, and settle guests in the spa areas.
3. Advise guests to ensure complete satisfaction and drive sales of additional products and services.
4. Handle billing in accordance with hotel procedures.
5. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
6. Anticipate guest needs and respond to requests to ensure optimal satisfaction.
7. Update guest profiles and records regularly.
8. Prepare workspaces, including linens, skincare products, and refreshments.
9. Maintain equipment and participate in cleaning tasks, especially in treatment rooms, following hotel protocols.
10. Assist in stock management and inventory control.
11. Promote various services and products available at the hotel and Cheval Blanc properties.
12. Adhere to hygiene and safety regulations.
13. Ensure accurate communication of guest information and instructions to all team members.
14. Report any unusual security or safety incidents to management.

1. CAP, BEP, or BTS in Aesthetics or Hospitality
2. Knowledge of HACCP hygiene standards
3. Familiarity with luxury hospitality

1. Proficiency in verbal and written communication
2. Strong interpersonal skills and a high level of representativeness
3. Customer service and hospitality acumen
4. Attention to detail, precision, and organizational skills
5. Availability, flexibility, and responsiveness
6. Ability to anticipate needs, propose solutions, and take initiative
7. Team spirit

Minimum 3 years of experience in reception or spa environments.

CAP, BEP, or BTS in Aesthetics or Hospitality

The role offers a stimulating work environment, a 13th month salary after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, a social worker presence, secure bicycle and scooter parking, an Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc cherishes the 'human diamond' within each employee, fostering a culture of personal and professional growth. The brand values ambition, creativity, and the joy of sharing, ensuring a nurturing environment where talents can flourish. Employees are encouraged to pursue their passions and are supported in their career development within a prestigious and innovative luxury hospitality setting.