Cheval Blanc Senior Sales Manager

Gustavia • France

Thursday, December 19, 2024

Cheval Blanc, a distinguished entity under the LVMH Hotel Management umbrella, epitomizes the pinnacle of luxury hospitality. Established in 2009, LVMH Hotel Management was conceived to deliver a warm and bespoke service globally, redefining the luxury hotel experience. Cheval Blanc offers a unique, personalized, and contemporary vision of luxury hospitality. With properties in prestigious locations such as Courchevel, the Maldives, St-Barth Isle de France, St-Tropez, and Paris, Cheval Blanc continues to expand its footprint, including a forthcoming project in Los Angeles. The brand is supported by 1,500 ambassadors who embody its core values of craftsmanship, creativity, exclusive privacy, and the art of hosting.

1. Manage relationships with B2B partners as a true Cheval Blanc Ambassador.
2. Ensure the Maison's visibility in key markets and identify new prospects.
3. Oversee commercial activities related to groups, leisure, and dining/banquets to maximize revenue.
4. Develop the Leisure group segment by following up on leads and RFPs, achieving or exceeding set objectives.
5. Define and participate in the commercial action plan.
6. Conduct studies, reports, and benchmarks to contribute to the commercial action plan and budget outlines.
7. Prepare monthly reporting summaries.
8. Develop new programs and strategies, and evaluate their effectiveness.
9. Actively participate in commercial presentations, site visits, and client meetings.
10. Communicate effectively with other departments.
11. Meet daily with the team to discuss key activities.
12. Anticipate and resolve client issues, implementing proactive processes to enhance customer satisfaction.
13. Contribute to the development of marketing tools and ensure existing materials align with the Maison's policy.
14. Participate in departmental events and relevant training sessions.

1. Knowledge of luxury hospitality standards and procedures.
2. Ability to analyze and interpret information to improve practices or develop new approaches.
3. Capability to analyze the market to anticipate business needs.
4. Developed general, gastronomic, and tourism culture.

1. Proficiency in English (written and oral) and excellent overall linguistic skills.
2. Strong communication skills.
3. Mastery of sales techniques.
4. Proactive problem-solving ability.
5. Stress management.
6. Priority management.
7. Proficiency in computer tools (Word/Excel/Internet) and hotel software (Opera).
8. Conflict and complaint management.

Minimum of 3 years in a similar role.

Opportunities for career advancement within the LVMH Hotel Management group.

Cheval Blanc fosters a culture of innovation and excellence, where each ambassador is encouraged to express their creativity and personality. The brand values craftsmanship, creativity, exclusive privacy, and the art of hosting, creating a unique and personalized luxury experience for its guests.