Cheval Blanc Room Service Supervisor

Gustavia • France

Monday, January 20, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury hospitality. Since its inception in 2006, Cheval Blanc has expanded its prestigious collection of Maisons to include locations such as Courchevel, the Maldives, St-Barth, St-Tropez, and Paris, with future plans for the Seychelles. Cheval Blanc St-Barth, the first Palace outside Metropolitan France, joined this illustrious collection in 2014. Nestled on the breathtaking Baie des Flamands, this Maison offers 61 exquisite rooms, suites, and villas, each with stunning views of the Caribbean Sea or lush tropical gardens. The Maison is renowned for its culinary offerings, including the acclaimed La Case restaurant, and its luxurious Guerlain spa. Cheval Blanc is committed to delivering a singular, personalized, and modern luxury experience, driven by a passion for excellence and a dedication to the Art of Receiving.

1. Oversee the setup, maintenance, and inspection of the designated service area.
2. Possess comprehensive knowledge of the Carte Blanche menu, including equipment, beverages, and dish preparation.
3. Act as a substitute for the order taker when necessary.
4. Advise guests to ensure their complete satisfaction and contribute to the revenue optimization of the service area.
5. Participate in or manage order taking, transmission, and service of food and beverages according to hotel and restaurant procedures.
6. Ensure the alignment of prepared dishes with guest orders while maintaining restaurant quality standards.
7. Clear and reset trays efficiently.
8. Present bills and process payments in accordance with hotel and service area procedures.
9. Promote various services and products available within the hotel and Cheval Blanc Maisons.
10. Perform cleaning tasks following hotel procedures.
11. Supervise assigned staff.
12. Ensure optimal minibar stocking according to hotel procedures.
13. Participate in inventory management.
14. Assist in linen management, including setup, renewal, and supply.
15. Contribute to wine cellar management.
16. Facilitate internal communication and information sharing within the service.
17. Adhere to hygiene and safety regulations.
18. Report any unusual situations concerning safety or potential accidents to management.

1. Minimum of 3 years of experience in room service or a similar role.

1. Exceptional customer service and communication skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in managing and supervising a team.
4. In-depth knowledge of food and beverage service standards.
5. Ability to work efficiently under pressure.

Minimum 3 years of experience in room service or a similar role is required.

The position includes accommodation with minimal rent contribution, meals provided during work hours, a 41-hour work week with two consecutive days off, and a uniform that is provided and maintained daily. Employees gain access to hotel retail outlets at preferential rates after three months of service. Comprehensive health and welfare benefits are fully covered by the company, and there is an annual profit-sharing bonus for all employees, regardless of status.

Cheval Blanc fosters a culture of excellence, creativity, and genuine hospitality. The team is united by a shared passion for delivering unparalleled service and creating memorable experiences for guests. The Maison encourages personal growth and values the unique talents of each individual, promoting a supportive and collaborative work environment. Employees are inspired to exceed expectations and are recognized for their contributions to the success of the Maison.