Cheval Blanc Room Service Supervisor

Paris • France

Monday, December 30, 2024

Cheval Blanc, a distinguished entity within the LVMH group, epitomizes the essence of luxury hospitality through its unique, personalized, and contemporary experiences. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence across Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. As an employer, Cheval Blanc is dedicated to nurturing talent and offering unparalleled opportunities for personal and professional growth.

1. Oversee and ensure the meticulous setup and maintenance of the designated service area.
2. Possess comprehensive knowledge of the room service menu, including beverages and dish preparation.
3. Act as a substitute for the order taker in their absence.
4. Advise guests to ensure their satisfaction and contribute to the revenue optimization of the service point.
5. Participate in or manage order taking, transmission, and service of dishes and beverages in accordance with hotel and restaurant protocols.
6. Ensure the alignment of prepared dishes with orders while maintaining the restaurant's quality standards.
7. Manage the clearing and resetting of trays.
8. Present invoices and handle transactions following hotel procedures.
9. Promote various services and products available within the hotel and Cheval Blanc establishments.
10. Perform cleaning tasks as per hotel procedures.
11. Supervise assigned staff.
12. Ensure optimal minibar stocking following hotel procedures.
13. Participate in inventory management.
14. Manage linen handling, including setup, renewal, and supply.
15. Assist in cellar management.
16. Facilitate internal communication and information flow within the service.
17. Adhere to hygiene and safety regulations.
18. Report any 'abnormal' situations regarding client or colleague safety to superiors.

1. Advanced degree in Hospitality/Restaurant Management (e.g., BTS).
2. Knowledge of HACCP hygiene standards.
3. Familiarity with luxury hotel or Michelin-starred restaurant environments.
4. Strong understanding of gastronomy.

1. Exceptional interpersonal skills and strong representational potential.
2. Outstanding customer service and hospitality skills, with courtesy and tact.
3. Empathy, anticipation, and proactive problem-solving abilities.
4. Attention to detail, precision, and organizational skills.
5. Flexibility, adaptability, and team spirit.
6. Desire to advance in the hospitality and restaurant industry.
7. Significant experience in a similar high-end service environment.
8. Sales and communication skills.
9. Proficiency in Microsoft Office and Micros.
10. Fluent in English (written and spoken).
11. Proficiency in a third language (e.g., Arabic, Russian) is advantageous.

Minimum of 3 years in a similar high-end service environment.

Advanced degree in Hospitality/Restaurant Management (e.g., BTS).

Employees benefit from a stimulating work environment, a 13th-month salary after one year of service, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc Paris is committed to unveiling the potential of each individual, fostering a culture where talents can flourish. The Maison promises to touch the heart of every talent, encouraging personal and professional fulfillment. It values its ambassadors and provides a nurturing environment that emphasizes growth, innovation, and excellence.