Cheval Blanc Reservation Apprentice

Paris • France

Monday, April 14, 2025

Cheval Blanc, a distinguished member of the LVMH Group, epitomizes a unique and modern approach to luxury hospitality. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent and providing an environment where individuals can excel and reveal their potential.

1. Process and record all guest reservation requests.
2. Conduct sales via telephone, fax, mail, internet, or GDS.
3. Ensure reliability and quality of reservations, contributing to guest loyalty.
4. Provide tailored responses to guest needs, leveraging hotel services and practicing upselling.
5. Maintain high-quality telephone reception, adhering to hotel standards.
6. Establish excellent client relationships and ensure satisfaction by anticipating and personalizing services.
7. Manage administrative follow-up of reservations, including billing and deposits.
8. Collaborate with reception services to manage hotel switchboard and generic email inquiries.
9. Inform guests and redirect calls and emails to appropriate services when necessary.
10. Ensure effective information dissemination within the team and across hotel services.
11. Coordinate room reservation-related service requests with relevant departments and confirm arrangements to clients.
12. Report any 'abnormal' situations regarding client or colleague safety or accident risks to management.

1. Bac+2 in hospitality management or equivalent.
2. Knowledge of the luxury hospitality sector.
3. General cultural knowledge, especially of Paris and its region.

1. Excellent interpersonal and representational skills.
2. Strong customer service orientation, courtesy, and tact.
3. Proficiency in oral and written communication.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Empathy and adaptability.
7. Team spirit.

Experience in a similar establishment required (reception, sales, or reservations).

Bac+2 in hospitality management or equivalent.

The position offers a stimulating work environment, 50% health insurance reimbursement, extensive internal training, access to a social worker, secure bicycle and scooter parking, company Uber account for late-night travel, 80% reimbursement of transportation costs, provided and laundered work attire, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc fosters a culture that values ambition, surprise, pleasure, and sharing. The company is dedicated to revealing the 'human diamond' in each employee, offering a supportive environment where talents can thrive and evolve. Cheval Blanc embraces diversity and recruits talent from all backgrounds, ensuring a workplace that is both inclusive and inspiring.