Cheval Blanc Reservation Agent

Saint Barthélemy • France

Tuesday, March 4, 2025

Cheval Blanc St-Barth Isle de France, a distinguished member of the Cheval Blanc collection, is nestled in the idyllic Baie des Flamands, offering unparalleled luxury with its 61 rooms, suites, and villas. As part of the LVMH Moët Hennessy Louis Vuitton group, Cheval Blanc embodies a modern and personalized approach to luxury hospitality, emphasizing an entrepreneurial spirit and meticulous attention to detail. The brand is renowned for its bespoke service, ensuring each guest experiences a unique and memorable stay.

1. Handle reservations via phone, fax, and email professionally, adhering to LQA standards and internal procedures.
2. Sell Cheval Blanc products at optimal pricing and availability.
3. Maximize room and villa occupancy.
4. Update reservations in the Opera reservation system.
5. Understand and explain various rates and room categories offered.
6. Optimize bookings and activities according to superior directives.
7. Maintain and develop excellent client relationships.
8. Complete guest arrival documentation conscientiously and timely.
9. Execute cross-selling and up-selling as directed by superiors.
10. Communicate effectively with other departments.
11. Participate in departmental meetings to enhance technical knowledge.
12. Possess comprehensive knowledge of the property, its outlets, the region, and other LVMH properties.
13. Ensure effective intra and inter-departmental communication and coordination regarding guest reservations.
14. Address guest complaints and ensure they are resolved with the assistance of department heads.
15. Conduct site inspections with tour operators and travel agents as needed.
16. Actively participate in service-related events and training.
17. Attend necessary training sessions and meetings.
18. Ensure compliance with hotel hygiene, safety, and work conditions standards.
19. Maintain high grooming standards as per 'CB living' norms.
20. Report any issues affecting service quality to superiors or management.

1. Excellent interpersonal skills
2. Effective communication
3. Proficiency in sales techniques
4. Proactive problem-solving
5. Stress management
6. Priority management
7. Proficiency in computer tools (Word, Excel, Internet) and hotel software (Opera)
8. Conflict and complaint management
9. Up-selling techniques
10. Strong oral communication
11. Bilingual in English (written and oral) with excellent general linguistic proficiency

Entry-level experience is acceptable.

The role offers opportunities for professional growth within a prestigious luxury hospitality environment, fostering both personal and career development.

Cheval Blanc St-Barth Isle de France is synonymous with luxury and elegance, offering a workplace that values creativity, excellence, and sincere hospitality. As part of the LVMH group, the brand fosters an environment where employees are encouraged to achieve their full potential, supported by a culture that values sincerity and kindness as the ultimate form of elegance.