Cheval Blanc Reservation Agent

Cheval Blanc St-Barth Isle de France is a luxury hotel located on the Baie des Flamands, one of the most beautiful beaches in the Caribbean. Part of the Cheval Blanc collection since 2014, the hotel offers 61 rooms, suites, and villas with stunning views. Cheval Blanc is part of LVMH Hotel Management, which aims to provide a unique and modern luxury hospitality experience.

1. Handle reservations via phone, fax, and email professionally according to LQA standards and internal procedures.
2. Sell Cheval Blanc products at the correct price and availability.
3. Optimize room and villa occupancy.
4. Update reservations in the Opera reservation software.
5. Explain various rates and room categories.
6. Maintain and develop excellent client relationships.
7. Complete client arrival documents accurately and on time.
8. Perform cross-selling and up-selling as directed.
9. Communicate effectively with other departments.
10. Participate in service meetings to enhance technical knowledge.
11. Ensure good communication and coordination regarding guest reservations.
12. Address client complaints and ensure corrective actions are implemented.
13. Conduct site inspections with tour operators and travel agents.
14. Participate in service-related events and training.
15. Ensure compliance with hygiene, safety, and work condition standards.
16. Maintain high grooming standards according to 'CB living' norms.
17. Report any issues affecting service quality to superiors.

1. Excellent interpersonal skills
2. Strong communication abilities
3. Proficiency in sales techniques
4. Ability to propose solutions
5. Stress management skills
6. Priority management skills
7. Proficiency in computer tools (Word, Excel, Internet) and hotel software (Opera)
8. Conflict and complaint management skills
9. Up-selling techniques
10. Good oral expression
11. Bilingual in English (written and oral) with excellent general linguistic proficiency

Entry-level

Opportunities for career development within the Cheval Blanc and LVMH network.

Cheval Blanc St-Barth Isle de France offers a highly personalized service in a luxurious Caribbean setting. The workplace culture emphasizes sincerity, kindness, and a high level of elegance.