Cheval Blanc Reservation Agent

Saint Barthélemy • France

Monday, December 16, 2024

Cheval Blanc St-Barth Isle de France, a distinguished member of the Cheval Blanc collection since 2014, is nestled on the stunning Flamands Bay, one of the Caribbean's most exquisite beaches. As part of the prestigious LVMH Moët Hennessy Louis Vuitton group, Cheval Blanc offers a unique, personalized, and modern luxury hospitality experience. The brand is renowned for its meticulous attention to detail and haute couture approach to service. Cheval Blanc St-Barth Isle de France features 61 rooms, suites, and villas with breathtaking views, complemented by exceptional culinary offerings and a Guerlain Spa set amidst tropical gardens. The brand's ethos is centered on providing a highly personalized service to create unforgettable experiences for each guest.

1. Handle reservations via phone, fax, and email professionally, adhering to LQA standards and internal procedures.
2. Sell the Cheval Blanc product at optimal pricing and availability.
3. Maximize room and villa occupancy.
4. Update reservations in the Opera reservation system.
5. Understand and explain various rates and room categories offered.
6. Optimize reservations and activities as directed by superiors.
7. Maintain and develop excellent client relationships.
8. Complete client arrival documents accurately and timely.
9. Perform cross-selling and up-selling as directed by superiors.
10. Communicate effectively with other departments.
11. Participate in service meetings to enhance technical knowledge.
12. Possess comprehensive knowledge of the property, its outlets, the region, and other LVMH properties.
13. Ensure effective intra and inter-departmental communication and coordination regarding guest reservations.
14. Address client complaints, ensuring proper follow-up and corrective actions with relevant departments.
15. Conduct site inspections with tour operators and travel agents as needed.
16. Actively participate in service-related events.
17. Attend job-related training and meetings as necessary.
18. Uphold hygiene, safety, and work condition standards within the hotel.
19. Maintain high grooming standards as per 'CB living' norms.
20. Report any issues affecting service quality to superiors or management.

1. Excellent interpersonal skills
2. Strong communication abilities
3. Proficiency in sales techniques
4. Proactive problem-solving
5. Stress management
6. Priority management
7. Proficiency in computer applications (Word, Excel, Internet) and hotel software (Opera)
8. Conflict and complaint management
9. Up-selling techniques
10. Strong oral communication skills
11. Bilingual in English (written and oral) with excellent general linguistic proficiency

Entry-level experience is acceptable.

Opportunities for professional and personal development within a prestigious luxury brand.

Cheval Blanc St-Barth Isle de France embodies the spirit of the Caribbean with its unique blend of elegance and warmth. The brand is committed to excellence, creativity, and genuine kindness, fostering an environment where employees can thrive both professionally and personally. As part of the LVMH group, Cheval Blanc offers a dynamic and entrepreneurial workplace culture that values attention to detail and a couture approach to hospitality.