Cheval Blanc Reservation Agent Apprentice

Paris • France

Wednesday, March 12, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pursuit of a unique, personalized, and modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon, the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent and providing opportunities for personal and professional growth within the luxury hospitality sector.

1. Process and record all guest reservation requests.
2. Conduct sales through telephone, fax, mail, internet, or GDS.
3. Ensure the reliability and quality of reservations, including confirmations and data entry, to foster guest loyalty.
4. Provide tailored responses to guest needs, utilizing hotel services and practicing upselling.
5. Deliver high-quality telephone service, adhering to hotel standards.
6. Establish excellent client relationships and anticipate personalized service needs.
7. Manage administrative follow-up of reservations, including billing and deposits.
8. Handle hotel switchboard operations and generic email communications outside of business hours.
9. Inform guests and redirect calls and emails to appropriate departments.
10. Ensure effective communication within the team and with other hotel departments.
11. Coordinate additional service requests related to room reservations with relevant departments and confirm arrangements with clients.
12. Report any unusual situations regarding client or colleague safety to management.

1. Knowledge of the luxury hospitality sector.
2. General cultural awareness and tourist knowledge, particularly of Paris and its region.

1. Excellent interpersonal skills and strong representational potential.
2. Exceptional customer service and hospitality skills, with courtesy and tact.
3. Proficiency in verbal and written communication.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesizing capabilities.
6. Empathy and adaptability.
7. Desire to learn and progress.
8. Team spirit.
9. Proven sales and communication skills.
10. Fluency in English and French (written and spoken).
11. Proficiency in a third language is advantageous (Arabic, Russian, Chinese, Japanese).

Experience in a similar establishment is required, particularly in reception, sales, or reservations.

The role offers a stimulating and pleasant work environment, 50% reimbursement of health insurance, numerous internal training opportunities, access to a social worker, secure bicycle and scooter parking, a company Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc or LVMH after two years of service.

Cheval Blanc fosters a culture of excellence, innovation, and personal development, valuing each employee as a 'diamond' to be polished. The company is dedicated to creating an environment where talents can thrive, offering a supportive and enriching workplace that encourages ambition and creativity. Cheval Blanc is committed to inclusivity and recognizes the unique contributions of each team member.