Cheval Blanc Receptionist

Paris • France

Wednesday, March 12, 2025

Cheval Blanc, part of the prestigious LVMH group, is renowned for offering a unique, personalized, and modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its presence to several exclusive locations including Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon, the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, encouraging personal growth, and delivering exceptional service.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request.
3. Promote and sell hotel services, including accommodations, dining, spa, and excursions.
4. Anticipate guest needs, providing sincere and targeted assistance and advice.
5. Ensure guest requests are fulfilled to high standards.
6. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
7. Escort guests to their accommodations and conduct hotel tours.
8. Perform guest wake-up calls.
9. Manage check-in and check-out processes, ensuring accuracy and reliability of collected information.
10. Record and monitor guest stay operations using hotel software, adhering to Cheval Blanc Paris procedures.
11. Prepare arrivals and organize departures.
12. Handle billing and payments.
13. Manage and close cash registers.
14. Maintain and archive guest files daily.
15. Assist with reservations and file management, especially during reservation service closures.
16. Coordinate delivery of newspapers, messages, mail, and packages to guest rooms.
17. Answer phone calls courteously, following Cheval Blanc Paris procedures.
18. Facilitate internal communication within the service and with other hotel departments.
19. Manage hotel safe operations.
20. Assist with luggage and vehicle flow management, following Cheval Blanc Paris procedures.
21. Ensure guest safety and comfort.
22. Report any unusual situations regarding guest or colleague safety to management.

1. Diploma in Hospitality Management or equivalent.
2. Knowledge of luxury hospitality sector.
3. Familiarity with Paris and its region.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and representational potential.
3. Exceptional customer service and hospitality skills.
4. Precision, organization, and analytical abilities.
5. Time management and prioritization skills.
6. Empathy and proactive problem-solving abilities.
7. Teamwork capabilities.
8. Flexibility and adaptability.
9. Discretion and practical thinking.
10. Passion for hospitality and desire to learn.

Minimum of 3 years in reception, concierge, or reservations roles.

Bachelor's degree in Hospitality Management or related field.

Benefits include a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, staff meals, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris fosters a culture of excellence, innovation, and personal development. The organization values its employees as 'Ambassadors' and is dedicated to unlocking their potential. The workplace is characterized by a commitment to luxury service, creativity, and a supportive environment that encourages growth and collaboration.