Cheval Blanc Receptionist

Paris • France

Sunday, January 19, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the quintessence of luxury hospitality, offering a unique and personalized experience that is both modern and refined. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon, the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, providing an environment where individuals can excel, delight, and share their passion for hospitality.

1. Welcome and attend to guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request, promoting all hotel services including accommodations, dining, spa, and excursions.
3. Anticipate guest needs, providing sincere and tailored assistance in collaboration with relevant departments.
4. Ensure the quality of services provided meets guest expectations.
5. Maintain excellent guest relations with confidentiality and discretion.
6. Escort guests to their accommodations and conduct hotel tours.
7. Perform guest wake-up calls.
8. Execute check-in and check-out processes, ensuring accuracy and reliability of information.
9. Manage billing and payments, and reconcile cash drawers.
10. Maintain and archive guest files daily.
11. Assist with reservations and follow-up, especially during reservation service closures.
12. Coordinate delivery of newspapers, messages, and packages to guest rooms.
13. Answer phone calls courteously, following Cheval Blanc Paris procedures.
14. Facilitate internal communication within the service and with other hotel departments.
15. Manage hotel switchboard in collaboration with the Reservations department.
16. Oversee safe deposit box management.
17. Assist with luggage and vehicle flow management, adhering to Cheval Blanc Paris procedures.
18. Ensure guest safety and comfort.
19. Report any unusual situations regarding guest or colleague safety to management.

1. Diploma in hospitality management or equivalent.
2. Knowledge of the luxury hospitality sector.
3. General cultural knowledge and familiarity with Paris and its region.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and representational potential.
3. Exceptional customer service and hospitality acumen.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Time management and prioritization skills.
7. Empathy and proactive problem-solving abilities.
8. Teamwork and adaptability.
9. Passion for hospitality.
10. Discretion and practical mindset.
11. Eagerness to learn and advance in hospitality roles.

A minimum of 3 years of experience in reception, concierge, or reservations is required.

Bachelor's degree in hospitality management or equivalent.

Cheval Blanc Paris offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the human diamond within each talent, providing the keys to personal and professional fulfillment. The Maison promises to touch the heart of every talent, fostering an environment where individuals can thrive and excel. Cheval Blanc values its ambassadors and offers a career path rich with opportunities for growth and development.