Cheval Blanc Quality Manager

Paris France

Thursday, January 23, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes a unique, personalized, and decidedly modern approach to luxury hospitality. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. As part of this illustrious family, employees are encouraged to surpass expectations, delight guests, and share in the brand's vision of excellence.

1. Manage the sanitary quality of pastry and chocolate production.
2. Conduct audits on hygiene practices at production sites and propose corrective actions.
3. Monitor self-inspections of production processes.
4. Ensure traceability of productions in collaboration with operational teams.
5. Oversee the annual control plan for productions, including collaboration with external laboratories, synthesis of results, analysis, and correction of non-conformities.
6. Monitor the quality of food and packaging suppliers.
7. Manage the export of chocolate products, ensuring regulatory compliance of labels and packing lists, and address customer inquiries and complaints.
8. Validate recipes and product shelf life in collaboration with the Pastry Chef.
9. Regularly update quality system documents.
10. Analyze non-conformities and complaints and implement improvement actions.
11. Participate in the implementation, monitoring, and updating of service procedures and standards in collaboration with the Pastry Chef.
12. Develop and communicate performance dashboards.
13. Contribute to the development and animation of a Quality action plan.
14. Report any abnormal situations regarding safety or accident risks to management.

1. Higher education in Hospitality/Catering (e.g., BTS)
2. Knowledge of HACCP hygiene regulations
3. Experience in luxury hospitality or starred restaurants

1. Excellent interpersonal skills and strong representational potential
2. Exceptional customer service and hospitality skills, with courtesy and tact
3. Empathy, anticipation, and proactive problem-solving abilities
4. Strong verbal and written communication skills
5. Meticulous attention to detail and organizational skills
6. Availability, flexibility, and adaptability
7. Team spirit
8. Desire to advance in the hospitality and catering industry
9. Significant experience in reservations at a similar standard establishment
10. Proficiency in communication
11. Proficiency in Microsoft Office and Micros
12. Fluency in English (written and spoken)

Minimum 3 years

Higher education in Hospitality/Catering (e.g., BTS)

Cheval Blanc Paris offers a stimulating and pleasant work environment, a 13th month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months, numerous internal training opportunities, and the presence of a social worker. Additional benefits include secure bicycle and scooter parking, an Uber business account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within the Maison, Cheval Blanc, or LVMH are available after two years of service.

Cheval Blanc Paris is committed to unveiling the human diamond within each talent. The experience at Cheval Blanc empowers individuals to realize and reveal their potential. The Maison promises to touch the heart of every talent, ensuring personal and professional fulfillment. It is a place where ambassadors are valued and encouraged to thrive.