Cheval Blanc Operations Internship

Paris France

Monday, January 27, 2025

Cheval Blanc, a distinguished member of the LVMH Group, epitomizes the pinnacle of luxury hospitality, offering a unique, personalized, and modern experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, the Seychelles, and soon, Sardinia. As part of the LVMH conglomerate, renowned for its commitment to excellence and innovation, Cheval Blanc provides an inspiring environment for those eager to excel and make a mark in the luxury sector.

1. Implement and adapt management tools for newly opening properties.
2. Support Department Directors and General Management in creating processes, tools, and associated analyses.
3. Develop guest-facing documents related to the customer journey, such as client correspondence, waivers, nature guides, activity portfolios, and room directories.
4. Participate in the configuration and reporting of operational tools like Seven Rooms, Concierge Organizer, Opera, and Knowcross.
5. Engage in various projects related to the customer experience, including sourcing Operating Supplies & Equipment, renovation projects, and innovations in the customer journey.
6. Monitor, analyze, and periodically report on quality KPIs, including mystery visit reports by external audit Leading Quality Assurance, NPS, and Guest Satisfaction.
7. Ensure the follow-up and enhancement of the customer experience portfolio.
8. Provide occasional support in responding to customer comments (e-reputation and surveys).

1. Master's degree student specializing in hotel management or equivalent university program.
2. Excellent command of English (C1 level expected) and French.
3. Proficiency in Microsoft Office, particularly Excel (pivot tables).
4. Previous experience in Accommodation departments (Front Office, Guest Relations) is highly appreciated.
5. Meticulousness, analytical mindset, strong writing skills, autonomy, and proactivity.
6. Excellent time management and organizational skills.
7. Team spirit and a passionate character are desired.

1. Analytical skills
2. Proficiency in Microsoft Excel
3. Strong writing skills
4. Time management
5. Organizational skills
6. Teamwork
7. Proactivity

Entry-level, suitable for students with prior experience in hospitality departments such as Front Office or Guest Relations.

Master's degree student in hotel management or equivalent.

This internship offers a unique opportunity to gain hands-on experience in luxury hospitality operations within a globally renowned brand, fostering professional growth and development.

Cheval Blanc fosters a culture of innovation, excellence, and passion, where each team member is encouraged to exceed expectations and contribute to the brand's legacy of luxury and sophistication. The environment is collaborative, supportive, and dynamic, reflecting the brand's commitment to nurturing talent and creativity.