Cheval Blanc Night Manager

Paris • France

Thursday, May 8, 2025

Cheval Blanc, a prestigious brand under the LVMH group, is renowned for offering a unique, personalized, and contemporary luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its presence to iconic locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. The brand is committed to nurturing talent and providing opportunities for personal and professional growth.

1. Oversee the hotel's operations during nighttime, ensuring seamless coordination among all operational services.
2. Collaborate closely with the security team to ensure the safety and comfort of guests and staff.
3. Assist the Head Concierge and Director of Guest Services in supervising the front desk team.
4. Represent the General Management to guests and staff, ensuring exceptional service and guest satisfaction.
5. Manage guest complaints and follow up on claims in accordance with Cheval Blanc Paris procedures.
6. Welcome and assist guests throughout their stay, maintaining confidentiality and discretion.
7. Anticipate guest needs and respond promptly to ensure optimal satisfaction.
8. Handle reservations and follow up on bookings during the closure of the Reservations department.
9. Manage late arrivals, early departures, and unforeseen check-outs.
10. Supervise billing and payments, ensuring accuracy.
11. Prepare necessary reports for the following day and coordinate with hotel services for upcoming arrivals.
12. Promote and sell hotel services, including rooms, dining, and spa offerings.
13. Ensure the security and cleanliness of hotel entrances and surroundings.
14. Facilitate internal communication and information flow within the department.
15. Welcome, train, and integrate new team members.
16. Lead and motivate the night front desk team, fostering skill development and versatility.
17. Ensure compliance with legal and hotel procedures within the department.

1. Higher education degree in Hospitality Management.
2. In-depth knowledge of luxury hospitality sector.

1. Autonomy and leadership skills to manage and unite teams.
2. Excellent verbal and written communication skills.
3. Strong interpersonal skills with high representational potential.
4. Customer service orientation, discretion, and courtesy.
5. Analytical and organizational skills.
6. Time management and prioritization abilities.
7. Proactive, with the ability to propose solutions and take initiatives.
8. Flexibility and adaptability.
9. Fluency in English; proficiency in a third language such as Arabic, Russian, Mandarin, or Portuguese is advantageous.

A minimum of 3 years in a similar role within a 5-star or luxury hotel environment is required.

Higher education degree in Hospitality Management.

Cheval Blanc Paris offers a stimulating work environment, 50% reimbursement of health insurance, extensive internal training, access to a social worker, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% reimbursement of transport passes, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH after two years of service are also available.

Cheval Blanc Paris is dedicated to unveiling the potential of its talents, offering an environment where employees can thrive and excel. The brand values ambition, creativity, and the desire to delight and share, fostering a culture that recognizes and recruits diverse talents.