Cheval Blanc Night Manager

Paris • France

Thursday, February 13, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the quintessence of luxury hospitality, offering a unique, personalized, and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon, the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, encouraging personal growth, and fostering an environment where employees can thrive and excel.

1. Ensure the seamless operation of the hotel during nighttime hours, coordinating with all operational departments.
2. Collaborate closely with the security team to maintain the safety and comfort of guests and staff.
3. Assist the Head Concierge and Director of Guest Services in supervising the front office team.
4. Represent the General Management to guests and staff, ensuring the highest level of customer satisfaction.
5. Manage guest complaints and follow up on claims with empathy and professionalism.
6. Welcome and assist guests throughout their stay, adhering to Cheval Blanc Paris procedures.
7. Anticipate guest needs and respond promptly to ensure optimal satisfaction.
8. Handle reservations and manage files during the closure of the Reservations department.
9. Oversee late arrivals, early departures, and unexpected check-outs.
10. Supervise billing and payments, ensuring accuracy and compliance.
11. Prepare necessary reports and organize the following day's arrivals in collaboration with hotel services.
12. Promote and sell hotel services, including rooms, restaurants, bars, and spa offerings.
13. Answer phone calls courteously, following established procedures.
14. Ensure the hotel entrance and surroundings are accessible, clean, and safe, adhering to safety and hygiene protocols.
15. Facilitate internal communication and information flow within the department.
16. Welcome, train, and integrate new team members, fostering their development and versatility.
17. Guarantee compliance with legal regulations and hotel procedures within the department.

1. Higher education in Hospitality Management
2. Knowledge of the luxury hospitality sector

1. Proven leadership and team management skills
2. Excellent verbal and written communication
3. Strong interpersonal skills and representational ability
4. Customer service orientation with discretion and courtesy
5. Attention to detail, precision, and organizational skills
6. Analytical and synthesis capabilities
7. Time management and prioritization skills
8. Proactive, with the ability to anticipate needs and take initiative
9. Availability, flexibility, and adaptability
10. Passion for the hospitality industry
11. Desire to learn and advance in hospitality roles

Minimum 3 years of experience in a similar role within a 5-star or luxury hotel environment.

Higher education in Hospitality Management

Cheval Blanc Paris offers a stimulating work environment, 50% health insurance reimbursement, extensive internal training programs, access to a social worker, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years of service.

Cheval Blanc Paris is dedicated to unveiling the potential within each employee, fostering a culture of excellence, innovation, and personal growth. The brand values creativity, collaboration, and the pursuit of exceeding expectations, providing an inspiring environment where talents can flourish.