Cheval Blanc Front Office Manager

Saint-Tropez • France

Tuesday, January 21, 2025

Cheval Blanc, under the auspices of LVMH Hotel Management, epitomizes a modern and personalized vision of luxury hospitality. As part of the esteemed LVMH Moët Hennessy Louis Vuitton group, Cheval Blanc shares an entrepreneurial spirit, meticulous attention to detail, and a haute couture approach to hospitality. With properties in Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles, Cheval Blanc is dedicated to crafting unforgettable experiences for its guests through the artistry of its 1,500 artisans, a number set to grow to 2,000 by 2025.

1. Provide exceptional guest reception and information on hotel services.
2. Support department heads in executing and monitoring assigned tasks.
3. Participate in team supervision and training.
4. Promote hotel services such as restaurants, spa, beach, and experiences.
5. Communicate leisure activity information to guests.
6. Continuously seek guest feedback to enhance service offerings.
7. Update guest preferences in Cardex for personalized service.
8. Address guest complaints and ensure corrective actions are implemented via Knowcross.
9. Develop and support the reception team, ensuring adherence to Maison and LQA standards.
10. Oversee daily reception team organization.
11. Propose new processes and services to improve service quality.
12. Manage administrative tasks according to Standard Operating Procedures.

1. Minimum 5 years of experience in a similar role.
2. Proven leadership and team management skills.
3. Strong communication and interpersonal abilities.
4. Proficiency in hotel management software and platforms.

1. Exceptional customer service skills.
2. Strong organizational and multitasking abilities.
3. Ability to work under pressure and resolve conflicts.
4. Fluency in English and French; additional languages are a plus.

Minimum 5 years of experience in a similar role within luxury hospitality.

Bachelor's degree in Hospitality Management or a related field preferred.

Housing allowance of €450 gross, potential for bicycle or scooter loan, meals provided during work hours, referral bonus of €400 gross (conditions apply), transportation costs covered (conditions apply), uniform designed by Vanessa Brizon and laundered by the hotel, advantageous health insurance, passionate teams, and emphasis on internal mobility.

Cheval Blanc St-Tropez is a sanctuary of tranquility, offering a serene escape under the shade of century-old pines. The property is renowned for its discreet and attentive service, driven by the passion of its 200 artisans. The Maison is celebrated for its excellence, having been awarded multiple accolades, including Best Hotel in France and Monaco by Condé Nast Traveller. The team is united by a quest for excellence, inspired by bold creativity, and guided by a sincere sense of purpose, fostering a supportive and enriching work environment.