Cheval Blanc Front Office Manager

Cheval Blanc is a luxury hospitality brand known for delivering exceptional guest experiences and maintaining high standards of service. The brand operates in prestigious locations, offering personalized services and a commitment to excellence.

1. Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out processes.
2. Build and maintain guest relationships by anticipating needs and delivering personalized, luxury services.
3. Handle guest feedback, complaints, and special requests diplomatically to ensure complete satisfaction.
4. Ensure compliance with specific brand and LQA standards across all guest interactions, maintaining the highest levels of quality and luxury.
5. Coordinate guest arrivals and departures, ensuring all necessary preparations are made.
6. Proactively engage in upselling services and room upgrades.
7. Lead, motivate, and manage the reception and guest relations teams, including scheduling, training, and performance management.
8. Oversee daily front desk operations, ensuring seamless coordination with other departments.
9. Utilize hotel management systems for reservation accuracy, room allocations, and billing processes.
10. Implement and streamline standard operating procedures (SOPs) to improve service delivery.
11. Monitor and report on key performance metrics, such as guest satisfaction and operational efficiency.
12. Uphold full compliance with LQA standards and Cheval Blanc service values in all guest services.

1. Minimum of 5 years in guest relations or front office management, ideally within a luxury hotel environment.
2. Experience managing teams and delivering high-end service is essential.

1. Strong leadership and team management abilities.
2. Excellent communication and interpersonal skills.
3. Proficiency in hotel management systems (e.g., Opera Cloud PMS, CRM, Know Cross).
4. Fluent in Italian and English; additional languages are advantageous.
5. Passionate about luxury service and personalized guest experiences.
6. Strong problem-solving skills, with a solution-oriented mindset and keen attention to detail.
7. Ability to remain calm under pressure and manage complex guest requests efficiently.
8. Thorough understanding of LQA standards and luxury hospitality service.
9. Ability to leverage technology and digital tools for enhancing operational efficiency.

Minimum 5 years in guest relations or front office management, ideally within a luxury hotel environment.

Opportunities for career growth and development within a prestigious luxury hospitality brand.

Located in Porto Cervo, Italy, the workplace culture at Cheval Blanc emphasizes excellence, luxury service, and a commitment to creating memorable guest experiences. The environment is dynamic and focused on continuous improvement.