Cheval Blanc Front Office Manager

Porto Cervo • Italy

Thursday, January 16, 2025

Cheval Blanc, a distinguished name in luxury hospitality, is part of the esteemed LVMH group, renowned for its commitment to excellence and unparalleled service. As an employer, Cheval Blanc offers a dynamic and enriching environment where innovation and luxury converge to create extraordinary guest experiences.

1. Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out processes.
2. Build and maintain guest relationships by anticipating needs and delivering personalized, luxury services.
3. Handle guest feedback, complaints, and special requests diplomatically to ensure complete satisfaction.
4. Ensure compliance with specific brand and LQA standards across all guest interactions, maintaining the highest levels of quality and luxury.
5. Coordinate guest arrivals and departures, ensuring all necessary preparations are made, and verify special requests via the hotel’s system.
6. Proactively engage in upselling services and room upgrades to enhance guest satisfaction and optimize revenue opportunities.
7. Lead, motivate, and manage the reception and guest relations teams, including scheduling, training, and performance management.
8. Cultivate a culture of excellence and continuous improvement within the team.
9. Oversee daily front desk operations, ensuring seamless coordination with housekeeping, F&B, and other departments.
10. Utilize hotel management systems for reservation accuracy, room allocations, billing processes, and communication between different departments.
11. Implement and streamline standard operating procedures (SOPs) to improve service delivery and ensure operational efficiency.
12. Monitor and report on key performance metrics, such as guest satisfaction and operational efficiency.
13. Oversee in-house guest accounts, ensuring accuracy in billing and familiarity with payment systems.
14. Uphold full compliance with LQA standards and Cheval Blanc service values in all guest services.
15. Continuously monitor and adapt to industry trends, guest expectations, and innovations in luxury hospitality.

1. Minimum of 5 years in guest relations or front office management, ideally within a luxury hotel environment.
2. Experience managing teams and delivering high-end service is essential.
3. Fluent in Italian and English; additional languages are advantageous.

1. Strong leadership and team management abilities.
2. Excellent communication and interpersonal skills.
3. Proficiency in hotel management systems (e.g., Opera Cloud PMS, CRM, Know Cross).
4. Passionate about luxury service and personalized guest experiences.
5. Strong problem-solving skills, with a solution-oriented mindset and keen attention to detail.
6. Ability to remain calm under pressure and manage complex guest requests efficiently.
7. Thorough understanding of LQA standards and luxury hospitality service.
8. Ability to leverage technology and digital tools for enhancing operational efficiency.

Minimum of 5 years in guest relations or front office management, ideally within a luxury hotel environment.

Competitive benefits package including opportunities for professional development and career advancement within the LVMH group.

Cheval Blanc fosters a culture of luxury, innovation, and excellence, where employees are encouraged to deliver exceptional service and create memorable experiences for guests. The workplace is collaborative, with a strong emphasis on continuous improvement and adherence to the highest standards of hospitality.