Cheval Blanc Front Office Apprentice

Paris • France

Thursday, March 27, 2025

Cheval Blanc Paris, part of the esteemed LVMH group, epitomizes luxury and sophistication in the hospitality sector. Renowned for its exquisite service and opulent accommodations, Cheval Blanc offers a unique working environment where employees are encouraged to excel and innovate within the luxury hospitality industry.

1. Welcome and assist guests throughout their stay, adhering to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request.
3. Present and sell hotel services, including accommodations, dining, spa, and excursions.
4. Anticipate guest needs and provide targeted assistance and advice, maintaining high standards and collaborating with relevant departments.
5. Maintain excellent guest relations with confidentiality and discretion.
6. Escort guests to their accommodations and conduct tours of the hotel.
7. Perform check-in and check-out procedures accurately and reliably.
8. Record and monitor guest stay operations using the hotel's information system, following Cheval Blanc Paris procedures.
9. Prepare arrivals and organize departures.
10. Manage and archive guest files daily.
11. Assist with reservations and file management, especially during reservation service closures.
12. Coordinate delivery of newspapers, messages, mail, and packages to rooms.
13. Answer phones courteously, following Cheval Blanc Paris procedures.
14. Facilitate internal communication within the service and with other hotel departments.
15. Manage the hotel's switchboard in collaboration with the Reservations department and handle emails sent to the hotel's generic address.
16. Ensure guest safety and comfort.
17. Report any unusual security situations or potential accidents to management.

1. Knowledge of the luxury hospitality sector
2. Strong general knowledge and familiarity with Paris and its region

1. Excellent interpersonal and representational skills
2. Exceptional customer service and hospitality skills
3. Oral and written communication proficiency
4. Attention to detail, precision, and organizational skills
5. Analytical and synthesis capabilities
6. Empathy and adaptability
7. Team spirit

Experience in a similar establishment required (reception, sales, or reservations).

None specified

Opportunities for career growth and professional development within a leading luxury brand.

Cheval Blanc Paris fosters a culture of excellence, innovation, and teamwork. Employees are empowered to deliver unparalleled service and contribute to the brand's legacy of luxury and refinement.