Cheval Blanc Front Desk Manager

Saint-Tropez • France

Tuesday, December 17, 2024

Cheval Blanc, a distinguished brand under the LVMH Hotel Management umbrella, epitomizes a unique, personalized, and modern vision of luxury hospitality. Since its inception in 2009, LVMH Hotel Management has been dedicated to offering a warm and exceptional service globally, redefining the codes of luxury hospitality. Cheval Blanc properties are renowned for their unparalleled service, attention to detail, and haute couture approach to hospitality, creating a new Art of Emotion for their guests.

1. Provide exceptional welcome and service to all guests, ensuring optimal satisfaction and revenue growth.
2. Establish and validate daily financial closures and reports for all sales points.
3. Apply and uphold Cheval Blanc's etiquette in all guest and ambassador interactions.
4. Learn and implement the quality standards set by Cheval Blanc Saint-Tropez.
5. Present and sell various services offered within the property, including the restaurant, bar, spa, and experiences.
6. Conduct check-ins and check-outs following established procedures, ensuring accuracy and reliability of collected information.
7. Prepare arrivals and verify billing for departures.
8. Anticipate guest needs, providing sincere and targeted assistance and advice in collaboration with relevant services.
9. Support accommodation service managers in executing and monitoring assigned tasks.
10. Ensure operational and administrative organization of reception services, supervising Client Relations Ambassadors to optimize performance and efficiency.

1. Minimum 3 years of experience in a similar role within luxury hospitality.

1. Exceptional interpersonal and communication skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in financial reporting and analysis.
4. Ability to uphold and promote luxury service standards.
5. Fluency in English and French.

Minimum 3 years of experience in a similar role within luxury hospitality.

Accommodation or housing allowance, bicycle or scooter loan, meals during working hours, referral bonus, transportation costs covered under certain conditions, uniform designed by Vanessa Brizon and laundered by the company, advantageous health insurance, passionate teams, and emphasis on internal mobility.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The brand is committed to revealing the human diamond within each team member, encouraging personal and professional growth. The workplace is characterized by a spirit of camaraderie and a shared mission to create unforgettable experiences for guests.