Cheval Blanc Duty Manager

Saint-Tropez • France

Tuesday, December 17, 2024

Cheval Blanc is a distinguished brand under the LVMH Hotel Management umbrella, renowned for redefining luxury hospitality through a unique, personalized approach. LVMH Hotel Management, established in 2009, is dedicated to delivering warm and exceptional service worldwide, embodying the residential reinterpretation of luxury hotel codes. Cheval Blanc offers an unparalleled Art of Emotion, crafted by its artisans, to create unforgettable experiences for guests.

1. Oversee and ensure the seamless preparation and reception of guests, with a focus on VIPs, including room quality and guest preferences.
2. Monitor and address guest complaints, ensuring appropriate follow-up, communication, and resolution.
3. Develop and implement a gifting and amenity strategy for guests.
4. Engage with guests in public areas during peak times to gather feedback.
5. Organize weekly arrival meetings and create memos for VIP stays.
6. Coordinate special events for internal guests, such as birthdays and anniversaries.
7. Ensure effective coordination between Front Office and Housekeeping for arrivals and departures.
8. Manage projects aimed at enhancing guest experiences and monitor daily feedback, including e-reputation and guest surveys.
9. Participate in the adaptation and operational deployment of CB Marks in collaboration with Department Directors.
10. Oversee the evolution of the Knowcross tool, training and supporting teams in its effective use.

1. Minimum 3 years of relevant experience in luxury hospitality management.

1. Exceptional interpersonal and communication skills.
2. Strong organizational and problem-solving abilities.
3. Proficiency in guest relationship management.
4. Ability to work collaboratively with diverse teams.
5. Fluency in English and French.

A minimum of 3 years in a luxury hospitality management role is required.

Accommodation or housing allowance, transportation expenses covered under certain conditions, meals provided during working hours, a referral bonus, and a comprehensive health insurance plan. Employees also enjoy a unique uniform designed by Vanessa Brizon, cleaned by the company, and access to passionate teams.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The brand is committed to personal and professional growth, encouraging employees to exceed their potential in a supportive and dynamic environment. The workplace is characterized by a strong sense of community and a dedication to delivering unparalleled guest experiences.