Cheval Blanc Duty Manager

Saint-Tropez • France

Monday, April 14, 2025

Cheval Blanc, a distinguished entity under the LVMH Hotel Management umbrella, epitomizes luxury hospitality with a modern and personalized touch. Since its inception, Cheval Blanc has been synonymous with an entrepreneurial spirit, meticulous attention to detail, and a haute couture approach to service. The brand operates prestigious properties in locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles, each offering a unique 'Art of Emotion' experience crafted by their dedicated Artisans.

1. Oversee guest preparation and welcome, focusing on VIP preferences and room quality.
2. Monitor and address guest complaints to ensure proper follow-up, communication, and resolution.
3. Develop and implement a gifting and amenity strategy for guests.
4. Engage with guests in public areas during peak times to gather feedback.
5. Organize a weekly arrivals meeting and create memos for VIP stays.
6. Coordinate special events for internal guests, such as birthdays and anniversaries.
7. Ensure seamless coordination between Front Office and Housekeeping for arrivals and departures.
8. Manage guest experience improvement projects and monitor daily feedback, including e-reputation and guest surveys.
9. Adapt and deploy CB Marks operationally in collaboration with Department Directors.
10. Oversee the evolution of the Knowcross tool, training and supporting teams in its usage.

1. Minimum 3 years of relevant experience in luxury hospitality.

1. Strong leadership and team management abilities.
2. Exceptional communication and interpersonal skills.
3. Proficiency in guest relations and complaint resolution.
4. Ability to strategize and implement guest service enhancements.
5. Familiarity with hospitality management tools and software.

Minimum 3 years of relevant experience in luxury hospitality.

Accommodation or housing allowance, bicycle or scooter loan, meals during work hours, referral bonus, covered transportation costs, uniform designed by Vanessa Brizon with laundry service, advantageous health insurance, and passionate teams.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The team is united by a commitment to high hospitality standards, encouraging personal and professional growth. The workplace is characterized by a supportive environment where individual talents are nurtured, and employees are inspired to exceed expectations.