Cheval Blanc Director of Reservations and Yield Management

Saint-Tropez France

Sunday, February 2, 2025

Cheval Blanc, a distinguished entity under the LVMH Hotel Management umbrella, epitomizes the pinnacle of luxury hospitality. Since its inception in 2009, LVMH Hotel Management has been dedicated to redefining the art of service, offering a warm and personalized experience to guests worldwide. Cheval Blanc, with its unique vision and haute couture approach, has established itself as a beacon of modern luxury, with properties in prestigious locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles. The brand is renowned for its commitment to excellence, creativity, and heartfelt hospitality, ensuring each guest's experience is nothing short of extraordinary.

1. Oversee the Reservations team, ensuring optimal hotel occupancy and adherence to established pricing strategies.
2. Manage reservation requests, providing tailored responses and upselling opportunities to meet client needs.
3. Ensure the reliability and quality of reservations, contributing to customer loyalty.
4. Coordinate with other hotel departments, including Accommodation, Spa, and Dining, to ensure seamless service.
5. Guarantee exceptional service quality during telephone interactions and throughout the sales process.
6. Develop, implement, and update service standards for reservations.
7. Monitor deposit collections and optimize room occupancy based on hotel capacity and seasonal demand.
8. Analyze customer statistics and business trends to inform yield management strategies.
9. Update pricing, availability, and restrictions in the PMS and across distribution channels, communicating changes to all teams.
10. Contribute to the hotel's commercial strategy and conduct competitive analysis to inform pricing policies.

1. Minimum of 3 years of experience in a similar role within the luxury hospitality sector.
2. Proven track record in reservations and yield management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.

1. Expertise in yield management and pricing strategies.
2. Proficiency in hotel management software and reservation systems.
3. Strong analytical skills and attention to detail.
4. Ability to work collaboratively across departments.

Minimum 3 years of experience in a similar role within the luxury hospitality sector.

The position offers housing allowance, meals during work hours, a referral bonus of €400 gross (subject to conditions), a uniform, advantageous health insurance, and the opportunity to work with passionate teams.

Cheval Blanc fosters a culture of excellence, creativity, and genuine hospitality. The team is united by a shared pursuit of perfection and a commitment to creating unforgettable experiences for guests. Employees are encouraged to express their individuality and kindness, contributing to a supportive and inspiring work environment. The Maison promises a rich professional and personal experience, nurturing each team member's unique talents and aspirations.