Cheval Blanc Director of Housekeeping

Porto Cervo • Italy

Tuesday, December 10, 2024

Cheval Blanc, a distinguished name in luxury hospitality, is part of the esteemed LVMH group, known for its unparalleled commitment to excellence and sophistication. This prestigious brand offers an exceptional working environment, where employees are encouraged to strive for the highest standards in service and hospitality.

1. Oversee and manage the entire housekeeping department, ensuring all areas of the hotel maintain the highest standards of cleanliness and luxury presentation.
2. Inspire a high level of creativity, personal commitment to service excellence, and an emotional sense of gracious hospitality.
3. Lead and develop a team consisting of an Executive Housekeeper, Assistant Executive Housekeeper, Floor Supervisors, Room Attendants, Porters, and Laundry Staff.
4. Ensure compliance with LQA (Leading Quality Assurance) standards, consistently exceeding guest expectations and maintaining luxury hospitality benchmarks.
5. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with brand standards and health regulations.
6. Manage scheduling, staff development, and performance evaluations within the department.
7. Ensure compliance with all hotel policies, standards, and procedures, diligently managing inventory controls, departmental budgets, and safety programs.
8. Handle administrative work for the Housekeeping/Laundry & Valet Department.
9. Address guest complaints and special requests promptly, maintaining a high level of customer satisfaction.
10. Collaborate closely with the Rooms Division Manager to ensure the department aligns with the overall strategy and goals of the hotel.

1. Proven experience as a Director of Housekeeping or similar role in a luxury 5-star hotel, preferably with a strong background in high-end resort operations.
2. In-depth knowledge of housekeeping management, luxury hospitality standards, and LQA guidelines.
3. Strong leadership and team management skills, with the ability to motivate and mentor a diverse team.
4. Excellent communication and interpersonal skills, with fluency in English and Italian (French is a plus).
5. Exceptional attention to detail, organizational, and problem-solving abilities.
6. Budget management experience and ability to optimize department performance.
7. Ability to work under pressure and adapt to a fast-paced, luxury environment.
8. Knowledge of health and safety standards and compliance requirements.

1. Leadership and team management
2. Communication and interpersonal
3. Attention to detail
4. Organizational and problem-solving
5. Budget management
6. Adaptability in a fast-paced environment
7. Health and safety compliance

Minimum of 5 years in a similar role within a luxury 5-star hotel environment.

Competitive benefits package including health insurance, retirement plans, and employee discounts at LVMH brands.

Cheval Blanc fosters a culture of excellence, creativity, and innovation, where employees are empowered to deliver exceptional service and hospitality. The brand values diversity and encourages a collaborative and inclusive work environment.