Cheval Blanc Director of Housekeeping

Cheval Blanc is a prestigious luxury hotel brand known for delivering exceptional service and hospitality experiences. Located in the stunning Costa Smeralda, the hotel offers a unique blend of elegance and comfort, catering to discerning guests seeking unparalleled luxury.

1. Oversee and manage the entire housekeeping department, ensuring all areas of the hotel maintain the highest standards of cleanliness and luxury presentation.
2. Inspire a high level of creativity, personal commitment to service excellence, and an emotional sense of gracious hospitality.
3. Lead and develop a team consisting of an Executive Housekeeper, Assistant Executive Housekeeper, Floor Supervisors, Room Attendants, Porters, and Laundry Staff.
4. Ensure compliance with LQA (Leading Quality Assurance) standards, consistently exceeding guest expectations and maintaining luxury hospitality benchmarks.
5. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with brand standards and health regulations.
6. Manage scheduling, staff development, and performance evaluations within the department.
7. Ensure compliance with all hotel policies, standards, and procedures, diligently manage inventory controls, departmental budgets, and safety programs.
8. Handle administrative work for the Housekeeping/Laundry & Valet Department.
9. Handle guest complaints and special requests promptly, maintaining a high level of customer satisfaction.
10. Collaborate closely with the Rooms Division Manager to ensure the department aligns with the overall strategy and goals of the hotel.

1. Proven experience as a Director of Housekeeping or similar role in a luxury 5-star hotel, preferably with a strong background in high-end resort operations.
2. In-depth knowledge of housekeeping management, luxury hospitality standards, and LQA guidelines.

1. Strong leadership and team management skills, with the ability to motivate and mentor a diverse team.
2. Excellent communication and interpersonal skills, with fluency in English and Italian (French is a plus).
3. Exceptional attention to detail, organizational, and problem-solving abilities.
4. Budget management experience and ability to optimize department performance.
5. Ability to work under pressure and adapt to a fast-paced, luxury environment.
6. Knowledge of health and safety standards and compliance requirements.

Minimum 5 years

The role offers the opportunity to work in a prestigious luxury hotel environment with potential for career growth and development.

Located in the beautiful region of Sardegna, the hotel fosters a culture of excellence, creativity, and gracious hospitality, providing a dynamic and rewarding work environment.