Cheval Blanc Concierge Clefs d'Or

Paris • France

Tuesday, February 11, 2025

Cheval Blanc, a distinguished member of the LVMH group, is renowned for offering a unique, personalized, and contemporary luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent and providing an environment where individuals can excel and reveal their full potential.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request.
3. Guide guests to Cheval Blanc Paris-approved locations.
4. Promote and sell hotel services including accommodations, dining, spa, and excursions.
5. Anticipate guest needs and provide sincere, targeted assistance and advice.
6. Ensure the quality of services provided to guests.
7. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
8. Handle emails and maintain regular correspondence with clients before and after their stay.
9. Stay informed of the latest news and maintain a network with peers and local/external service providers.
10. Contribute to creating unique and surprising experiences for guests under the supervision of the Assistant Head Concierge and Head Concierge.
11. Record and monitor guest stay operations using the hotel's IT systems, following Cheval Blanc Paris procedures.
12. Process billing and payments.
13. Manage and close cash funds.
14. Complete administrative and accounting tasks related to the concierge service in collaboration with the accounting department.
15. Follow up on supplier billing.
16. Coordinate delivery of newspapers, messages, mail, and packages to rooms.
17. Ensure hotel entrances and surroundings are accessible, clean, and safe, in line with Cheval Blanc Paris security and hygiene procedures.
18. Maintain good relations with porters, drivers, and bellboys for guest errands and tasks.
19. Answer phones courteously and according to Cheval Blanc Paris procedures.
20. Manage phone calls and relay information to relevant parties.
21. Ensure effective internal communication within the service and with other hotel departments.
22. Ensure guest safety and comfort.
23. Handle complaints, propose, and implement solutions for guests in line with Cheval Blanc Paris procedures.
24. Plan, supervise, and oversee the work of Assistant Concierges, Interns, and Apprentices, ensuring compliance with Cheval Blanc Paris procedures.

1. Higher education degree in Hospitality Management.
2. Knowledge of the luxury hospitality sector.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and high potential for representativeness.
3. Customer service orientation.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Ability to manage time and priorities according to hotel requirements.
7. Proactive, with the ability to propose solutions and take initiatives.
8. Team spirit.
9. Clefs d'Or membership.
10. Sales and communication skills.
11. Proficiency in Microsoft Office, Opera, and ideally Concierge Organizer and Know Cross.
12. Fluent in English (written and spoken).
13. Proficiency in a third language is appreciated (Arabic, Russian, Chinese, Portuguese).

Minimum of 3 years in reception, concierge, reservations, or guest services in the Parisian sector (hospitality/spa).

Higher education degree in Hospitality Management.

Benefits include a stimulating work environment, a 13th-month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months of service, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years of service.

Cheval Blanc fosters a culture of excellence, innovation, and personal growth. The brand is dedicated to unveiling the human diamond within each team member, offering a nurturing environment where talents can flourish. With a commitment to diversity and inclusion, Cheval Blanc values its Ambassadors and provides a supportive atmosphere where individuals can thrive and contribute to the brand's legacy of luxury and sophistication.