Cheval Blanc Concierge Apprentice

Paris • France

Wednesday, March 12, 2025

Cheval Blanc, part of the esteemed LVMH group, epitomizes a unique, personalized, and modern approach to luxury hospitality. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence from Courchevel to the Maldives, St-Barth, St-Tropez, Paris, and soon, the Seychelles. The brand is renowned for its commitment to excellence, offering employees an environment where they can thrive and reveal their potential.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest itineraries upon request.
3. Recommend and promote hotel services, including accommodations, dining, spa, and excursions.
4. Anticipate guest needs and provide sincere, targeted assistance in collaboration with relevant departments.
5. Ensure guest requests are fulfilled to the highest standard.
6. Maintain excellent relations with guests, ensuring confidentiality and discretion.
7. Handle emails and maintain regular correspondence with clients before and after their stay.
8. Stay informed of local events and maintain a network with peers and local service providers.
9. Participate in creating unique and surprising guest experiences under the guidance of senior concierges.
10. Manage and record guest-related operations using the hotel's systems, following Cheval Blanc Paris procedures.
11. Coordinate delivery of newspapers, messages, and packages to guest rooms.
12. Ensure hotel entrance and surroundings are accessible, clean, and safe, adhering to safety and hygiene standards.
13. Foster good relations with porters and grooms to organize guest errands and welcome them to the hotel.
14. Answer phone calls courteously according to Cheval Blanc Paris standards.
15. Communicate effectively within the concierge team and with other hotel departments.
16. Ensure guest safety and comfort.
17. Report any unusual situations regarding guest or colleague safety to management.

1. Knowledge of the luxury hospitality sector
2. Familiarity with Paris and its surroundings

1. Excellent interpersonal and diplomatic skills
2. Impeccable presentation
3. Strong customer service orientation
4. Attention to detail
5. Availability, flexibility, and responsiveness
6. Team spirit
7. Proficiency in English (written and spoken)

No prior experience required; ideal for beginners.

Relevant diploma or training in hospitality or related field.

Employees enjoy a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, corporate Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc fosters a culture of excellence and personal growth, encouraging employees to surpass expectations and share their talents. The brand values its ambassadors and is committed to nurturing their potential, offering a supportive and dynamic work environment.