Cheval Blanc Butler Intern

Paris • France

Sunday, December 8, 2024

Cheval Blanc, a distinguished entity within the LVMH group, epitomizes the ambition to deliver a unique, personalized, and decidedly modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon, the Seychelles. Cheval Blanc is committed to nurturing talent and providing opportunities for personal and professional growth within its esteemed Maison.

1. Ensure the fulfillment of Cheval Blanc's client experience promise within the apartments, rendering each stay memorable.
2. Assist in the signature Cheval Blanc welcome in-room and personalize guest stays.
3. Support Butlers in client relations across floors and ensure seamless communication of guest information to all teams.
4. Coordinate with Butlers to enhance guest stays and respond to guest requests in collaboration with the Housekeeping and Carte Blanche services.
5. Participate in the implementation of special guest requests for their rooms prior to arrival.
6. Propose personalized signature welcomes with Butlers based on guest VIP levels.
7. Assist Butlers in preparing gifts, welcome notes, and F&B orders, as well as Spa and VIP amenities.
8. Prepare VIP welcomes before guest arrival in-room.
9. Aid in ensuring the Cheval Blanc ambiance is perfect before guest arrival, coordinating adjustments with Floor Housekeepers and the Butler Service Manager.
10. Participate in the arrangement and refreshing of floral displays in apartments.
11. Handle guest shoe care for polishing.
12. Assist Butlers in advising and organizing guest stays under the supervision of the Butler Service Manager and in conjunction with all hotel services.
13. Promote all hotel offerings (apartments, restaurants, bars, spa, excursions, etc.).
14. Strive to meet all guest requests.
15. Manage requests for amenities and small equipment, relaying them to the Housekeeping service.
16. Apply Cheval Blanc service protocols and be knowledgeable of signature experiences available at Cheval Blanc Paris.
17. Ensure the quality of service delivery related to guest requests.
18. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
19. Ensure guest safety and comfort.
20. Adhere to current safety and hygiene regulations.
21. Participate in complaint management; propose and implement solutions for guests in accordance with Cheval Blanc Paris procedures and under the supervision of the Butler Service Manager.
22. Report any 'abnormal' situations concerning client or colleague safety or accident risks to management.

1. Excellent interpersonal skills and diplomacy
2. Impeccable presentation and representation skills
3. Team spirit
4. Analytical and synthesis capabilities
5. Rigor, precision, and organizational skills
6. Confidentiality
7. Availability, flexibility, and adaptability
8. Responsibility and challenge-oriented
9. Passion for hospitality and catering
10. Proficiency in Microsoft Office
11. Good command of written and spoken English

No prior experience required.

Cheval Blanc Paris offers a stimulating and pleasant work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker presence, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within the Maison, Cheval Blanc, or LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the human diamond within each talent. The Maison fosters an environment where individuals are encouraged to excel, surprise, delight, and share. Emphasizing personal growth and talent recognition, Cheval Blanc Paris offers a nurturing atmosphere that values its Ambassadors and supports their career aspirations.