Cheval Blanc Brigade Manager

Paris • France

Wednesday, April 9, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the art of luxury hospitality with a modern and personalized touch. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence across Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is dedicated to nurturing talent and fostering an environment where individuals can excel and innovate.

1. Welcome and manage guest inquiries and service requests, ensuring optimal satisfaction and revenue growth.
2. Establish and validate daily financial reports for all sales points.
3. Oversee the operational and administrative organization of the reception services.
4. Supervise and enhance the performance of Client Relations Ambassadors.
5. Advise and organize guest stays, promoting hotel services such as accommodations, dining, spa, and excursions.
6. Anticipate guest needs and provide sincere, targeted assistance and advice.
7. Maintain excellent guest relations with confidentiality and discretion.
8. Assist guests with room tours and visits.
9. Perform guest wake-up calls and manage billing and payments.
10. Ensure daily management, classification, and archiving of guest files.
11. Handle client invoices before forwarding them to accounting.
12. Assist with reservations and file management, especially during reservation service closures.
13. Stay informed of current events and maintain a network with local and external partners.
14. Coordinate delivery of newspapers, messages, and packages to rooms.
15. Ensure hotel entrance and surroundings are accessible, clean, and safe.
16. Manage hotel switchboard and generic email correspondence.
17. Oversee safe deposit box management.
18. Manage luggage and vehicle flows according to Cheval Blanc Paris procedures.
19. Ensure guest safety and comfort.
20. Resolve complaints and implement solutions in accordance with Cheval Blanc Paris procedures.

1. Bac+2 in Hospitality Management or equivalent.
2. In-depth knowledge of luxury hospitality industry.
3. Strong general and tourism knowledge, particularly of Paris and its region.

1. Proficiency in verbal and written communication.
2. Excellent interpersonal skills and strong representational potential.
3. Exceptional customer service and hospitality skills.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Time management and prioritization skills in a hospitality setting.
7. Empathy, initiative, and problem-solving abilities.
8. Teamwork skills.
9. Flexibility and adaptability.
10. Passion for hospitality.
11. Discretion and practical mindset.
12. Desire to learn and advance in hospitality roles.

Significant experience of at least 3 years in reception, concierge, or reservations.

Bac+2 in Hospitality Management or equivalent.

The position offers a stimulating work environment, 50% mutual insurance reimbursement, extensive internal training, access to a social worker, secure bike and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc fosters a culture of excellence and innovation, encouraging its employees to exceed expectations and delight guests. The brand values the unique talents of its team members, providing them with the tools and opportunities to grow and shine in their careers. The work environment is designed to be both inspiring and supportive, ensuring that each employee can thrive and contribute to the brand's prestigious reputation.