Cheval Blanc Assistant Concierge

Paris • France

Tuesday, April 8, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes a unique and modern approach to luxury hospitality. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is dedicated to nurturing talent and providing an environment where individuals can excel and reveal their potential.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request, offering personalized recommendations.
3. Promote and sell hotel services including accommodations, dining, spa, and excursions.
4. Anticipate guest needs, providing sincere and targeted assistance in collaboration with relevant departments.
5. Ensure the quality of services provided to guests.
6. Maintain excellent relations with guests, ensuring confidentiality and discretion.
7. Handle emails and maintain regular correspondence with clients before and after their stay.
8. Stay informed of current events and maintain a network with peers and local service providers.
9. Contribute to creating unique and surprising guest experiences under the guidance of the Concierges.
10. Record and manage guest stay operations using the hotel's software systems.
11. Perform billing and cash handling duties.
12. Manage and close cash register operations.
13. Coordinate delivery of newspapers, messages, and packages to guest rooms.
14. Ensure hotel entrance and surroundings are accessible, clean, and safe, following Cheval Blanc Paris safety and hygiene procedures.
15. Foster good relationships with porters and grooms for guest errands and welcome.
16. Answer phone calls courteously, following Cheval Blanc Paris procedures.
17. Facilitate internal communication within the service and with other hotel departments.
18. Ensure guest safety and comfort.
19. Report any unusual situations concerning guest or colleague safety to management.

1. Higher education degree in Hospitality Management.
2. Knowledge of the luxury hospitality sector.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and representational potential.
3. Customer service orientation.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Time management and prioritization skills in a hospitality setting.
7. Proactive, with the ability to propose solutions and take initiative.
8. Team-oriented mindset.

A minimum of 2 years in reception, concierge, reservations, or guest services within the Parisian hospitality sector.

Higher education degree in Hospitality Management.

Cheval Blanc Paris offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, a social worker on-site, secure bicycle and scooter parking, an Uber business account for late-night commutes, 80% reimbursement of transportation passes, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc fosters a culture of excellence and personal growth, encouraging employees to surpass expectations and delight in their roles. The brand values the unique talents of each individual, offering a supportive and enriching environment where employees can thrive and reveal their full potential.