Chanel People & Organisation Generalist — Retail

Chanel is an independent French luxury house with a global retail footprint across fashion, leather goods, cosmetics, watches and fine jewellery. Renowned for its craftsmanship, creativity and high standards, the brand combines heritage and innovation while investing in talent development across its boutiques and corporate functions.

1. Act as the primary HR contact for retail teams across the New South Wales region, partnering with store managers to deliver people-related programs and day-to-day HR support.
2. Manage end-to-end recruitment and onboarding for boutique roles, ensuring selection and induction processes align with Chanel's customer-facing standards.
3. Provide employee relations advice and case management, including performance improvement, disciplinary processes and exit management, ensuring compliance with Australian employment law.
4. Support performance management and talent development initiatives, including coaching managers, implementing appraisal cycles and coordinating learning interventions.
5. Administer workforce planning, rostering guidance and leave management in partnership with retail operations and payroll teams.
6. Drive employee engagement and recognition activities specific to the retail environment, and contribute to retention strategies for front-line talent.
7. Maintain and implement HR policies and procedures within stores, ensuring adherence to modern awards, workplace health & safety and regulatory obligations.
8. Produce regular HR reporting and insights (turnover, headcount, engagement metrics) to inform regional decisions and measure program impact.

1. Tertiary qualification in Human Resources, Business, or a related discipline; or equivalent demonstrable experience.
2. Relevant HR certification or membership (e.g., AHRI) is advantageous.
3. Sound working knowledge of Australian industrial relations and the Fair Work framework.

1. Employee relations and case management
2. Talent acquisition and onboarding for retail operations
3. Performance management and learning & development
4. Workforce planning, rostering and leave administration
5. HR policy implementation and compliance with modern awards
6. Change management and stakeholder engagement with store leadership
7. HR reporting and people analytics
8. Coaching and influencing at all organisational levels
9. Proficient in Microsoft Excel and standard office productivity tools

Minimum 3 years' HR generalist experience, ideally within retail, luxury goods, or other customer-facing environments, with demonstrable experience partnering with frontline managers and handling employee relations matters.

Bachelor's degree in Human Resources, Business Administration or related field, or equivalent professional experience; formal HR certification is desirable.

Chanel fosters a high-performance yet collaborative culture that prizes creativity, meticulous attention to detail and respect for heritage. Employees are expected to deliver exceptional service and sustain the maison’s standard of excellence while benefiting from professional development opportunities and exposure to an international luxury retail environment.