Chanel Operations Coordinator

Brussels • Belgium

Wednesday, May 14, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers an exceptional work environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of collaboration and innovation, providing its employees with unparalleled opportunities for professional growth and development.

1. Manage the entire order and logistics process for the Perfumes/Beauty divisions in Belgium and Luxembourg.
2. Collaborate closely with Marketing, Finance, and IT departments.
3. Oversee the entry and validation of customer orders and internal requests.
4. Monitor order flows and manage service rate operations (in-full/on-time delivery).
5. Track and analyze logistics KPIs.
6. Provide logistical support to both external and internal clients.
7. Ensure effective communication regarding delivery timelines and verify adherence to delivery dates.
8. Monitor order allocation and serve as the point of contact with logistics centers and transporters.
9. Handle returns and credit notes.
10. Support commercial teams by sharing information on product availability and shortages.
11. Verify pricing and manage contractual obligations, including correspondence and contracts with clients.
12. Oversee the product catalog for Benelux, including collection entries and exits.
13. Participate in commercial meetings and verify orders and placements of promotional materials.
14. Maintain and update process documentation and procedures.
15. Act as the primary contact for commercial teams regarding administrative queries and actions.
16. Lead supply chain improvement projects and monitor logistics flow efficiency.
17. Provide backup for the Netherlands Operations Coordinator during absences.

1. Higher education degree in a relevant field.
2. Fluency in French and Dutch.

1. In-depth knowledge of product ranges and selective distribution logistics.
2. Proficiency in company-specific information systems (Axapta, Office, etc.).
3. Strong numerical and analytical skills.
4. Ability to anticipate and propose solutions.
5. Excellent organizational and methodological skills.
6. Strong interpersonal and communication skills.
7. Reliability and service-oriented mindset.

Experience in a similar role within the luxury or beauty industry is preferred.

Higher education degree in a relevant field.

Chanel offers a dynamic work environment with opportunities for professional growth and development, along with a commitment to fostering a culture of collaboration and innovation.

Chanel prides itself on maintaining a culture that values creativity, excellence, and collaboration. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to the brand's legacy of innovation and luxury.