Chanel Hospitality Host

Chanel is a privately owned French maison renowned for haute couture, accessories and beauty. As an employer, the brand is defined by exacting standards of craftsmanship and client service, offering a workplace that balances creative heritage with rigorous professionalism across its global boutiques.

1. Provide a warm, discreet and highly professional welcome to clients and VIPs arriving at the New Bond Street boutique.
2. Manage appointment bookings, guest arrivals, cloakroom and reception duties; coordinate seating and in‑store hospitality (beverages, light refreshments).
3. Maintain and update guest logs and client profiles, ensuring accurate records and smooth handovers to Sales Advisors and store management.
4. Coordinate with in‑store teams (sales, security, visual merchandising, events) to deliver seamless client experiences and support private appointments or trunk shows.
5. Anticipate client needs, manage waiting lists, and expedite service during peak periods while preserving the brand’s standards of discretion and confidentiality.
6. Support boutique events and VIP activations, including set‑up, guest liaison and post‑event follow‑up.

1. Proven customer‑facing experience in luxury retail, upscale hospitality or boutique environments.
2. Impeccable presentation, polished interpersonal skills and a service mindset aligned with high‑end clientele.
3. Strong organisational ability, attention to detail and capacity to manage competing priorities under pressure.
4. Right to work in the UK and willingness to work flexible hours, including weekends and evenings as required by luxury retail trading patterns.

1. Guest relations and concierge service
2. Appointment and queue management
3. Clienteling and CRM record upkeep
4. Telephone and written communications (professional email etiquette)
5. Event coordination and front‑of‑house operations
6. Cash handling and basic POS familiarity
7. Discretion and confidentiality with VIP clientele

1–3 years of front‑of‑house experience within luxury retail, five‑star hospitality or a high‑end events environment; prior exposure to VIP client service is strongly preferred.

High school diploma or equivalent; vocational qualifications in hospitality, customer service or retail are advantageous.

Chanel cultivates a culture of meticulous attention to detail, refinement and creative integrity. The boutique environment emphasizes discreet, client‑centric service, teamwork across specialised roles, and continuous professional development in luxury retail standards.