Chanel High-End Business Manager

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the larger Chanel conglomerate, the Watches & Fine Jewelry division is committed to delivering unparalleled luxury experiences. The brand is synonymous with sophistication and exclusivity, offering a dynamic and rewarding environment for professionals who are passionate about luxury and client excellence.

1. Develop and implement strategic plans to drive growth and profitability in the high-end Watches & Fine Jewelry segment.
2. Identify and leverage new business opportunities, partnerships, and events to enhance brand presence among Very Important Clients (VICs).
3. Monitor market trends, competitor activities, and client feedback to refine commercial strategies.
4. Cultivate and maintain enduring relationships with VIC and High-Net-Worth (HNW) clients, ensuring personalized and exclusive experiences.
5. Lead client appointments, bespoke presentations, and private events as the brand's ambassador for high-end collections.
6. Oversee clienteling processes, ensuring meticulous follow-up and after-sales care.
7. Collaborate with the Fashion division and advisors to deliver seamless client experiences.
8. Work with marketing teams on events planning and boutique animations to optimize promotional investments.
9. Support retail teams in driving client engagement and maximizing conversion opportunities.
10. Oversee product assortment, stock levels, and special orders in alignment with sales objectives.
11. Collaborate with merchandising and operations teams to ensure timely availability and presentation of high-end pieces.
12. Track, analyze, and report on sales performance, client activity, and business KPIs, providing insights to senior management.
13. Prepare business reviews and contribute to annual budgeting and forecasting processes.

1. Bachelor’s degree in Business, Marketing, Luxury Management, or related field.
2. Minimum 5 to 7 years of experience in luxury retail, focusing on high-end watches and/or jewelry.
3. Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector.

1. Strong understanding of the luxury customer mindset and VIC client expectations.
2. Expertise in Jewelry and Watches.
3. Exceptional interpersonal, communication, and negotiation skills.
4. Strategic mindset with entrepreneurial spirit and dynamic leadership capabilities.
5. Willingness to travel as required.

A minimum of 5 to 7 years in luxury retail, specifically in high-end watches and/or jewelry, with a focus on business development and client relationship management.

Bachelor’s degree in Business, Marketing, Luxury Management, or related field.

Chanel offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Chanel fosters a culture of excellence, innovation, and luxury service. The company values creativity, agility, and entrepreneurship, providing a dynamic environment where professionals can thrive and contribute to the brand's legacy of sophistication and exclusivity.