Chanel Fragrance & Beauty Sales Consultant

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, watches, fine jewellery and prestige beauty and fragrance. Privately held and globally present, the brand is recognised for its heritage, exacting standards of craftsmanship and high-touch client service. As an employer, Chanel invests in rigorous product training and professional development within a highly curated retail environment, including placements inside premier department stores such as Selfridges.

1. Deliver personalised, consultative client service and create memorable luxury experiences for fragrance and beauty clients at Selfridges Oxford Street.
2. Achieve and exceed individual and store sales targets through proactive clienteling, upselling and relationship development.
3. Provide expert product knowledge across Chanel fragrance, skincare and colour ranges; advise on product usage, benefits and routines.
4. Perform in-store consultations and makeup applications with impeccable hygiene and technique, adapting services to each client’s needs.
5. Maintain visual merchandising, stock presentation and display standards in line with Chanel guidelines and Selfridges directives.
6. Manage transactions, returns and basic administrative tasks using EPOS/POS systems; ensure accurate cash handling and daily reconciliations.
7. Build and maintain CRM records, follow up client appointments and manage a personal client book to drive repeat business.
8. Partner with store management and Chanel field teams on launches, events and promotional activities; attend mandatory training and product briefings.

1. Minimum 2 years’ experience in luxury beauty or fragrance retail sales, preferably within a premium or prestige brand.
2. Proven track record meeting sales KPIs and building repeat clientele through consultative selling and clienteling.
3. Excellent verbal communication and interpersonal skills with a polished, client-facing demeanour.
4. Flexibility to work retail hours including weekends, bank holidays and peak seasonal periods.
5. Right to work in the UK and ability to travel to training events as required.

1. Luxury retail sales
2. Fragrance consultation
3. Makeup application
4. Clienteling and CRM
5. Visual merchandising
6. EPOS/POS systems
7. Cash handling
8. Product knowledge — skincare, colour and fragrance

At least 2 years of direct experience in luxury beauty or fragrance retail, with demonstrable achievement against sales targets and a developed client book.

High school diploma or equivalent; vocational or beauty-specific qualifications (e.g., NVQ, diploma in make-up or cosmetology) preferred but not mandatory.

Chanel’s retail culture combines rigorous professionalism with creative heritage; teams operate to exacting luxury standards while delivering highly personalised client service. Employees are supported through structured training, collaborative in-store teams and opportunities to work on high-profile launches and events.